About The Position

The Associate Manager role is for a self-motivated, curious, and ownership-minded individual who approaches problems through a customer-first lens. You will use data and market insights to identify growth opportunities, develop strategies, and drive cross-functional execution. Your scope may include pricing and affordability, market-specific growth, consumer engagement and retention, and other high-priority strategic initiatives. Success will be measured by your ability to translate ambiguous problems into clear plans and deliver measurable business and customer outcomes.

Requirements

  • You thrive as both a generalist and a specialist. You can develop an overarching strategy while diving deeply into specific customer, marketplace, and operational problems.
  • You are a self-starter with a bias toward action who excels in a fast-paced, evolving business environment.
  • You are comfortable with ambiguity and bring structure, organization, and focus to your work and cross-functional teams.
  • You are a structured problem solver who can identify root causes, develop hypotheses, size opportunities, and recommend practical solutions.
  • You combine analytical rigour with customer empathy and understand the trade-offs between affordability, growth, and business economics.
  • You can influence without direct authority, build alignment across teams, and push initiatives from recommendation through execution.
  • You are comfortable using SQL and AI tools to analyze data, building dashboards to track key metrics, and developing high-level financial models.
  • You have 4+ years of experience in strategy, operations, product, growth, analytics, investment banking, consulting, or a related field.

Responsibilities

  • Pricing & Affordability: Develop strategies across pricing, fees, promotions, and other value levers that balance customer affordability, growth, and sustainable economics.
  • Analysis & Reporting: Analyze performance, build reporting and financial models, identify key trends, and translate insights into clear recommendations for leadership and XFN partners.
  • Market Growth & Initiatives: Identify market-specific opportunities and lead high-impact growth initiatives from strategy and experimentation through execution and measurement.
  • Big Bets & Innovation: Identify emerging opportunities, test new ideas, and build scalable solutions that can unlock new sources of customer and business growth.
  • Cross-Functional Collaboration: Partner with Marketing, Merchant, Dasher, Product, Finance, Analytics, and other teams to align priorities, remove blockers, and deliver measurable outcomes.
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