Associate Manager, Clinical Support (CareBridge)
About The Position
The Associate Manager Clinical Support under general guidance and mentoring, is responsible for overseeing and monitoring the day-to-day workflow of clinical support staff. This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Requirements
- Requires high school diploma or equivalent with experience in the health field ; or any combination of education and experience, which would provide an equivalent background.
- People Management/People Supervisory Experience
Nice To Haves
- 6 to 12 months of managerial and/or supervisory experience highly preferred.
- Proficient in Microsoft Office Programs.
- Experience working in highly metric-driven environments.
- Experience leading remote teams.
- Experience in working with and pulling data.
- BA/BS degree in health or human services preferred.
Responsibilities
- Serves as a subject matter expert in the administrative and operational processes.
- Assists in problem solving complex issues and cases, such as provider calls, e-services, and authorization issues.
- May answers calls from providers and members and responds to phone inquiries.
- Oversees out of network and chart review administrative processes.
- Works to streamline processes to ensure productivity and accuracy.
- Collaborates with internal departments on special projects and reporting.
- Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
