AEM Capital Markets (Vivek Dicholkar)

Infosys

About The Position

Infosys is seeking an Associate Manager, Client Services for its Capital Markets vertical. The role leads client interfaces within an assigned account scope and partners with the Client Partner or Senior Client Partner to co-develop and execute the account plan to drive growth and client value. The Associate Client Partner typically manages one account or a sub-portfolio within a large account, with an indicative annual book of business of approximately $10–$30 million. The role leads client relationships and business development, manages opportunity development from prospecting through close, and collaborates with delivery partners to ensure commitments are fulfilled. It balances projects involving multiple delivery managers and horizontal resources, addresses delivery issues with the Delivery Manager, and brings go-to-market and customized solutions to clients. Account planning includes identifying relationships and opportunities, forecasting revenue, assessing risks and weaknesses, making pricing decisions within the Master Services Agreement, and supporting proposals outside the account scope. The position also provides input on future product-vendor alliances. The Associate Manager drives conversations about AI-first, cloud-first, and data-led transformation in capital markets, connecting Infosys solutions with outcomes such as growth, efficiency, resilience, regulatory compliance, and client experience. The role partners across consulting, delivery, data and AI, cloud, engineering, and operations teams to shape integrated front-, middle-, and back-office transformation programs. It positions platform-led and AI-enabled offerings, including GenAI, automation, cloud modernization, data transformation, and industry solutions, and identifies growth opportunities in onboarding, operations, risk and regulatory compliance, reporting, straight-through processing, client servicing, and data-driven decision support. Infosys Capital Markets brings together domain expertise, consulting, technology, operations, and delivery capabilities to help clients modernize operations, improve efficiency and resilience, strengthen compliance, and enhance client experience. Its offerings include AI-led transformation, cloud modernization, data and analytics, cybersecurity, experience transformation, and integrated technology and operations services, supported by platforms such as Infosys Topaz and Infosys Cobalt, industry accelerators, and partner ecosystems.

Requirements

Bachelor’s degree or foreign equivalent from an accredited institution; alternatively, three years of progressive specialty experience may be considered in lieu of each year of education.
At least 7 years of experience, with strong sales, relationship management, or account management experience.
Significant business development and project management experience.
Experience in the relevant industry or vertical.
Track record of interacting with and building relationships with CXO-level client contacts.
Hands-on experience creating proposals and leading proposal presentations.
Strong leadership, interpersonal, communication, and presentation skills.
Experience across a wide variety of IT and business consulting engagements.
Good working knowledge of capital markets transformation themes, including AI/GenAI adoption, cloud modernization, straight-through processing, data/platform modernization, digital operations, and regulatory/risk transformation.
Ability to work in a matrixed environment to shape integrated propositions spanning consulting, technology, operations, and platform-led transformation.
Authorization to work for any employer in the United States without employer-based visa sponsorship; Infosys is unable to provide immigration sponsorship for this role.
Willingness to relocate and/or travel to the work or project location may be required.

Nice To Haves

Knowledge of industry-specific go-to-market solutions.
Good understanding of industry-specific business issues and drivers.
Global Delivery Model experience.
Experience managing large, multi-location consulting engagement teams.
Track record as an Account Manager in a rapidly growing client relationship.
Familiarity with capital markets product ecosystems, fintech partnerships, cloud/hyperscaler-led transformation models, and AI-enabled solutioning in financial services.
Experience supporting deals or transformation programs involving operational modernization, data and reporting, client onboarding, risk/compliance, or platform transformation in buy-side, sell-side, wealth, or market infrastructure environments.

Responsibilities

Lead client relationships and business development, building a portfolio of up to $10–30 million and managing opportunities from prospecting and evaluation through proposal and close.
Collaborate with delivery partners to ensure fulfillment of commitments to the client.
Work with the Delivery Manager to resolve people- or infrastructure-related issues affecting project delivery.
Balance projects involving different delivery managers and horizontal-unit resources.
Take go-to-market solutions to accounts and drive revenue from solutions sponsored by the business unit.
Work with the Solutions Leader to develop customized solution pitches and drive solution revenue and delivery.
Build account plans covering relationships, opportunities, pricing decisions, revenue forecasts, threats, and weaknesses.
Make pricing decisions within the scope of the Master Services Agreement.
Support pre-sales proposals for new business development outside the account scope.
Provide input into future alliances with relevant product vendors.
Lead client conversations about AI-first, cloud-first, and data-led transformation priorities in capital markets and align Infosys solutions to business outcomes.
Partner with consulting, delivery, data/AI, cloud, engineering, and operations teams to shape integrated transformation programs across front-, middle-, and back-office operations.
Position Infosys platform-led and AI-enabled offerings to expand account wallet share and strengthen strategic relevance.
Identify growth opportunities in client onboarding, operations transformation, risk and regulatory compliance, reporting modernization, straight-through processing, client servicing, and data/analytics-led decision support.