AEM Capital Markets (Vivek Dicholkar)

Infosys•Atlanta, GA

23h

About The Position

Infosys is seeking an Associate Manager, Client Services for its Capital Markets vertical. The role leads client interfaces within an assigned account scope and partners with the Client Partner or Senior Client Partner to develop and execute account plans that drive growth and client value. The Associate Client Partner typically manages one account or a sub-portfolio within a large account, with an indicative annual book of business of approximately $10–$30 million. The position combines client relationship management, business development, delivery assurance, account planning, and governance. It involves leading the opportunity cycle from prospecting through closing, coordinating delivery partners, balancing projects across delivery managers and horizontal resources, and working with solutions leaders to develop customized pitches. The role also makes pricing decisions within the Master Services Agreement, supports proposals outside the account scope, and provides input into future product-vendor alliances. For capital markets clients, the role drives conversations about AI-first, cloud-first, and data-led transformation, aligning solutions to business outcomes including growth, efficiency, resilience, regulatory compliance, and client experience. It partners across consulting, delivery, data and AI, cloud, engineering, and operations teams to shape integrated front-, middle-, and back-office transformation programs. It positions Infosys platform-led and AI-enabled offerings and identifies growth opportunities in areas such as onboarding, operations transformation, risk and regulatory compliance, reporting modernization, straight-through processing, client servicing, and data-driven decision support. Infosys Capital Markets combines domain expertise, consulting, technology, operations, and delivery capabilities to support digital-, cloud-, and AI-first transformation. Its offerings include AI-led transformation, cloud modernization, data and analytics, cybersecurity, experience transformation, and integrated technology and operations services. Platforms include Infosys Topaz and Infosys Cobalt, along with industry accelerators and partner ecosystems.

Requirements

Bachelor’s degree or foreign equivalent from an accredited institution; three years of progressive specialty experience may be substituted for each year of education.
At least 7 years of experience, with strong sales, relationship management, or account management experience.
Significant business development and project management experience.
Experience in the relevant industry or vertical.
Track record of interacting with and building relationships with CXO-level client contacts.
Hands-on experience creating proposals and leading proposal presentations.
Strong leadership, interpersonal, communication, and presentation skills.
Experience across a wide variety of IT and business consulting engagements.
Good working knowledge of capital markets transformation themes, including AI/GenAI adoption, cloud modernization, straight-through processing, data/platform modernization, digital operations, and regulatory/risk transformation.
Ability to work in a matrixed environment to shape integrated propositions spanning consulting, technology, operations, and platform-led transformation.
Authorization to work for any employer in the United States without employer-based visa sponsorship; Infosys is unable to provide immigration sponsorship for this role.
The position may require relocation and/or travel to the work or project location.

Nice To Haves

Knowledge of industry-specific go-to-market solutions.
Good understanding of industry-specific business issues and drivers.
Global Delivery Model experience.
Experience managing large, multi-location consulting engagement teams.
Track record as an Account Manager in a rapidly growing client relationship.
Familiarity with capital markets product ecosystems, fintech partnerships, cloud/hyperscaler-led transformation models, and AI-enabled solutioning in financial services.
Experience supporting deals or transformation programs involving operational modernization, data and reporting, client onboarding, risk/compliance, or platform transformation in buy-side, sell-side, wealth, or market infrastructure environments.

Responsibilities

Lead client relationships and build a portfolio with an indicative annual book of business of approximately $10–$30 million.
Lead the opportunity management cycle from prospecting and evaluation through proposal and close.
Collaborate with delivery partners to ensure fulfillment of commitments to the client.
Work with the Delivery Manager to address people or infrastructure issues affecting project delivery for the client.
Balance projects involving different delivery managers or horizontal unit resources.
Take go-to-market solutions to accounts and drive revenue from solutions sponsored by the business unit.
Work with the Solutions Leader to build customized solution pitches and drive associated revenue and delivery.
Build account plans covering required relationships, opportunities, pricing decisions, revenue forecasts, threats, and weaknesses.
Make pricing decisions within the scope of the Master Services Agreement.
Support pre-sales proposals for new business development outside the account scope.
Provide input for building future alliances with relevant product vendors.
Drive client conversations around AI-first, cloud-first, and data-led transformation priorities, aligning solutions to business outcomes.
Partner across consulting, delivery, data and AI, cloud, engineering, and operations teams to shape integrated transformation programs across front-, middle-, and back-office functions.
Position Infosys platform-led and AI-enabled offerings, including GenAI, automation, cloud modernization, data transformation, and industry solutions, to expand account wallet share and strategic relevance.
Identify growth opportunities in client onboarding, operations transformation, risk and regulatory compliance, reporting modernization, straight-through processing, client servicing, and data/analytics-led decision support.