Associate Manager, Business Applications (Remote)

Stryker • San Jose, CA

8d • Remote

About The Position

As an Associate Manager Business Applications, you will drive the systems (Salesforce) that power commercial success. In this role, you will lead and contribute to critical platforms and integrations that keep teams connected and performing at their best. If you enjoy balancing hands-on technical execution with team leadership, this is your opportunity to make a measurable impact in a fast-paced, enterprise environment.

Requirements

• Bachelor’s degree
• Minimum 6 years of experience supporting Salesforce or enterprise CRM platforms
• Experience in incident management, system enhancements, and release cycles in enterprise applications

Nice To Haves

• Minimum 2 years of people management or team leadership experience
• Experience working within the medical-technology (med-tech) space
• Experience supporting healthcare CRM and integrated to mobile applications, such as CPQ, SAP or ServiceMax
• Experience working in large, matrixed, or regulated enterprise environments
• Salesforce or related platform certification

Responsibilities

• Lead, coach, and develop a team of Business and Platform Analysts, setting clear priorities, workload distribution, and delivery expectations
• Manage end-to-end incident response by serving as escalation lead, resolving high-impact production issues within defined service levels
• Execute and oversee user acceptance testing (UAT), including test script creation, defect tracking, and release validation
• Troubleshoot and resolve complex issues across Salesforce, mobile applications, CPQ systems, and integrations
• Prioritize and execute work across incidents, enhancements, administrative tasks, and production support to meet delivery timelines
• Participate in on-call rotation to restore service during critical incidents and ensure continuity of operations
• Maintain and improve documentation, standard operating procedures, and knowledge base to support consistent delivery
• Identify and implement process improvements that increase delivery efficiency, release quality, and operational predictability

Benefits

• Pay Ranges: USN : $102,600 - $171,000 USD Annual US5 : $107,700 - $179,600 USD Annual US10 : $112,900 - $188,100 USD Annual US15 : $118,000 - $196,600 USD Annual US20 : $123,100 - $205,200 USD Annual US30 : $133,400 - $222,300 USD Annual
• View the U.S. work location and transparency guide to find the pay range for your location.
• Travel Percentage: 10%

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level