Associate Librarian

SLC Public Library•Salt Lake City, UT

3d•Onsite

About The Position

Associate Librarians at the Salt Lake City Public Library perform reference, circulation, customer service, and location-support work. They lead or assist with library programming and outreach, support collection maintenance, and help provide services to a diverse community. The role may include mentoring staff, serving on committees or workgroups, assisting with volunteer programs, and acting as the manager when the Department Manager or Librarian is absent. The position is full-time, 40 hours per week, with evenings and weekends required. Work is performed in an urban library environment across library branches in Salt Lake City.

Requirements

Bachelor’s degree and one year of related job experience, or an equivalent combination of education and experience demonstrating relevant background and knowledge.
Enthusiasm for working with the public and a solid foundation in customer-service skills.
Excellent written and verbal communication skills, including presentation skills.
Ability to work with teams and motivate and negotiate with diverse individuals and groups.
Intermediate knowledge of computers and computer programs.
Ability to work days, nights, or weekends as scheduled.
If travel is required for library purposes, must have transportation; anyone using a personal vehicle must maintain state-required insurance.

Nice To Haves

General knowledge or experience with collection maintenance.
Spanish language skills and/or skills in another non-English language.

Responsibilities

Provide high-quality customer service by responding to patron inquiries, providing in-depth reference assistance, instruction, and readers’ advisory, and interpreting library rules, policies, and procedures.
Interact with patrons in person, by telephone, and electronically; address difficult patron interactions or customer-service problems as needed, including those requiring supervisor intervention.
Assist patrons with computers and technology and serve a diverse population.
Foster good working relationships with staff, patrons, volunteers, vendors, and other diverse individuals.
Accept and complete assignments from a supervisor, manager, or other Library staff in a professional and timely manner.
Under the designated coordinator’s supervision and with supervisor or manager approval, help deliver library programs and services to community members, including outreach activities.
Take a leadership role in committees or workgroups aligned with strategic goals.
Support collection maintenance as assigned.
Create and maintain library displays, potentially using library materials, art, bulletin boards, graphics, and other objects.
Mentor and train staff and take a leadership role on assigned committees or workgroups.
May assist the manager with filling vacancies, supervise or support the location’s volunteer program, or serve as acting or in-charge manager when the Department Manager or Librarian is absent.
Perform circulation tasks, including checking in and checking out materials, processing hold requests, assisting with patron accounts and fines, and potentially handling cash transactions or using an automated material handler.
Sort and shelve library materials and retrieve materials from the library book drop as needed.
Perform other duties as assigned or required.