Associate Learning and Development Specialist

Sanford Health•Sioux Falls, SD

8d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role facilitates new hire orientation, departmental orientation, employee competency training, and annual regulatory training. It also involves maintaining required documentation of staff in assigned areas, assisting with departmental quality assurance, and process improvement. The position provides remedial training as needed to improve quality results and ensure quality standards are met. It is involved with the departmental quality program, targeted improvement strategies, employee satisfaction, and customer satisfaction data. The role provides performance input on departmental staff regularly and assists with service recovery efforts. It provides training and quality control to employees in designated departments, customizing curriculum and developing training materials to meet organizational and stakeholder needs. The specialist develops staff skills to support learning, builds strong working relationships, manages projects, facilitates change processes, and communicates effectively to achieve organizational goals. Responsibilities include the delivery of software-based classroom training utilizing adult learning principles and methods. Proficiency in Microsoft Office/Windows applications, analytical decision-making, information gathering, presentation, group facilitation, innovative problem-solving, and strong training skills are essential. Flexibility, effective planning, organizational, and communication skills (personal, verbal, written, and electronic) are also required. The ability to function in a collaborative, fast-paced, customer-driven organization is necessary. The role on-boards new employees, provides continuous training for current employees, and develops and implements quality projects to meet patient satisfaction standards.

Requirements

Associate’s degree or three years equivalent experience in training/education, ancillary services, or healthcare.
Proficiency in Microsoft Office/Windows applications.
Analytical decision-making.
Information gathering.
Presentation skills.
Group facilitation skills.
Innovative problem-solving skills.
Highly developed training skills.
Effective planning and organizational skills.
Effective communication skills (personal, verbal, written, and electronic).
Ability to function in a collaborative, fast-paced, customer-driven organization.

Nice To Haves

Knowledge of adult learning principles and training methods is preferred.
Knowledge of designated ancillary service area.
Knowledge of a variety of languages can be helpful but is not required.
Willingness to adjust to cultural differences in order to promote cultural sensitivity and enhance staff morale/satisfaction.

Responsibilities

Facilitate new hire orientation as well as departmental orientation, employee competency training, annual regulatory training, and maintain required documentation of staff in assigned areas.
Assist with departmental quality assurance and process improvement.
Provide remedial training as needed to improve quality results and ensure quality standards are being met.
Be involved with departmental quality program, targeted improvement strategies, employee satisfaction, and customer satisfaction data.
Provide performance input on departmental staff regularly.
Assist with service recovery efforts in the event patient service expectations are not met.
Provide training and quality control to employees in designated departments.
Customize curriculum and develop training materials to ensure that organizational and stakeholder needs are met.
Develop staff s skills to support learning.
Develop strong working relationships, manage projects, facilitate change processes and effectively communicate to achieve organizational goals.
Deliver software-based classroom training in a manner which utilizes adult learning principles and training methods.
On-board new employees, provide continuous training for current employees, and develop and implement quality projects to meet patient satisfaction standards.