Associate Laboratory Project Services Manager

IQVIA•Marietta, GA

1d•$62,000 - $129,100•Onsite

About The Position

Under general direction, manage all laboratory aspects of assigned clinical trial projects for a customer or specific program and serve as the main point of contact throughout the study lifecycle. Lead study setup, monitoring, communication, and closeout activities to ensure delivery aligns with standard operating procedures, policies, and good practices.

Requirements

Bachelor's Degree in Life Sciences and/or related field preferred
2-3 years of experience in clinical trials/ hospital-funded research, project management or laboratory environment preferred.
Working knowledge of Project Management processes and central laboratory operations including kits/supplies, logistics, laboratory operations, specimen storage, data reporting and transfers, and site alerts preferred
Demonstrated computer proficiency with Microsoft Office and company systems, or equivalent experience with similar centralized laboratory systems preferred
Other equivalent combination of education, training, and experience may be accepted in lieu of degree
Strong interpersonal and customer management skills with the ability to establish and maintain effective working relationships with coworkers, managers, customers, and sites
Strong written and verbal communication skills, including good command of English language
Demonstrated ability to work in a fast-paced environment while maintaining strong organizational skills and meeting deadlines
Working understanding of medical and clinical research terminology
Ability to coordinate cross-functional operational activities and triage study-specific issues effectively

Responsibilities

Lead study setup activities including protocol and budget review, project planning, milestone tracking, and risk, issue, and action management
Partner with Study Setup teams to support quality database setup and oversee the preparation of protocol-specific documentation and presentation materials
Monitor project management plans, timelines, deliverables, and study documentation across startup, maintenance, and closeout
Manage study scope changes, support budget oversight, and address quality or service-related issues through timely resolution and process improvement
Build and maintain strong customer relationships while serving as the primary escalation point for study-level issues
Coordinate meetings, reporting, customer survey follow-up, and ongoing health checks to support project success and customer satisfaction
Deliver study training to sites, CRAs, and customers and represent the company at investigator meetings, audits, inspections, and other internal or external meetings