Associate Label Center Specialist

UL Solutions•Northbrook, IL

9d•Hybrid

About The Position

The role is responsible for supporting daily customer service and operational activities in a fast-paced international environment. The position involves managing customer inquiries and requests, supporting order processing and administrative activities, preparing and coordinating shipping and customs documentation when required, and assisting with inventory-related tasks. The role also requires regular coordination with customers, colleagues, logistics providers, and internal stakeholders across different regions and time zones, including daily overlap with the Americas region. The position plays an important role in ensuring accurate information, timely follow-up, smooth operational flow, and consistent support to both customers and the internal team.

Requirements

Higher Secondary Education plus prior experience of data entry and accessing data from databases and generally two years prior related customer service experience.
Comfortable in using multiple software tools.
Has strong client focus and effective client service skills.
Able to build and maintain good working relationships.
Ability to analyze complex technical issues.

Nice To Haves

Salesforce or Oracle knowledge a plus
Bilingual in Spanish is preferred

Responsibilities

Analytical skills to authorize client orders for label purchase and release requests which includes assigning control numbers, storage and control of UL labels.
Decision making to approve label designs, interacting with internal customers on label formats and material specifications as well as interfacing with clients and UL field staff on label shipment.
Responsible for client inquiries from various sources (phone and Salesforce), answers questions and/or resolves individual problems with little autonomy.
Client focus with placing label orders by providing basic information concerning label types, charges, suppliers, and order and release policies and procedures.
Maintain information systems by entering data regarding label orders, refunds, release orders, etc., into databases as well as filing and updating reference materials.
Understand label requirements to follow up on general inquiry calls and specific client inquiries promptly and professionally.
Actively participate in Microsoft Teams to continuously improve and drive quality into UL’s service to the client.
Knowledge of Field Engineering and label structure.
Performs other duties as assigned.
Investigate label types, label design requirements, supplier requirements, product categories, and label charges as well as policies and procedures regarding custom labels.
Evaluate custom labels comply with UL specifications by reviewing, correcting and authorizing client designs.
Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
Ability to protect the reputation of the UL brand by issuing labels that meet standard operating procedures.
Answers general client questions regarding shipment status, address verification, label inventory, and UL mark clarification.
Provide technical support to in-house employees as required.