Associate Knowledge Management Specialist- Process Improvement

Northwell Health

2d

About The Position

Ensures efficient organizational performance by assisting in gathering, sharing and storing information. Assists in the analysis of business processes and gathering of information across an organization to determine the most effective platforms for sharing and storing knowledge. Provides support in the collection and integration of information, data, and content from departments and functions within the organization. Helps record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus. Assists in producing reports and business intelligence for improving processes, products, or services. Helps in the provision of education and training to end users on front end knowledge management system and reports. Assists in providing content updates on knowledge management portals or sites.

Requirements

• Bachelor’s Degree or equivalent combination of education and related experience
• 0-1 years experience, required
• Strong organizational and task management skills with ability to track details and manage multiple priorities.
• Exceptional attention to detail and commitment to accuracy.
• Process-oriented thinking with interest in workflow optimization and operational improvement.
• Ability to coordinate timelines, dependencies, deliverables, and program activities.
• Experience gathering information, summarizing updates, and compiling reports or progress tracking.
• Experience creating professional content (job aids, presentations, flyers, videos, guides, communications, etc.).
• Strong written communication and documentation skills.

Nice To Haves

• Process mapping and workflow documentation.
• Specification or requirements document creation/management.
• Exposure to project/program coordination or implementation support.
• Familiarity with Knowledge Management principles, content governance, or change management practices.

Responsibilities

• Ensures efficient organizational performance by assisting in gathering, sharing, and storing information.
• Assists in the analysis of business processes and gathering of information across an organization to determine the most effective platforms for sharing and storing knowledge.
• Provides support in the collection and integration of information, data, and content from departments and functions within the organization.
• Helps record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus.
• Assists in producing reports and business intelligence for improving processes, products, or services.
• Helps in the provision of education and training to end users on front end knowledge management system and reports.
• Assists in providing content updates on knowledge management portals or sites.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level