Associate Knowledge Management Specialist- Process Improvement

Northwell•Village of New Hyde Park, NY

3d•$66,300 - $75,012

About The Position

Ensures efficient organizational performance by assisting in gathering, sharing and storing information. Assists in the analysis of business processes and gathering of information across an organization to determine the most effective platforms for sharing and storing knowledge. Provides support in the collection and integration of information, data, and content from departments and functions within the organization. Helps record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus. Assists in producing reports and business intelligence for improving processes, products, or services. Helps in the provision of education and training to end users on front end knowledge management system and reports. Assists in providing content updates on knowledge management portals or sites.

Requirements

Strong organizational and task management skills with ability to track details and manage multiple priorities.
Exceptional attention to detail and commitment to accuracy.
Process-oriented thinking with interest in workflow optimization and operational improvement.
Ability to coordinate timelines, dependencies, deliverables, and program activities.
Experience gathering information, summarizing updates, and compiling reports or progress tracking.
Experience creating professional content (job aids, presentations, flyers, videos, guides, communications, etc.).
Strong written communication and documentation skills.
Bachelor’s Degree or equivalent combination of education and related experience
0-1 years experience, required

Nice To Haves

Process mapping and workflow documentation.
Specification or requirements document creation/management.
Exposure to project/program coordination or implementation support.
Familiarity with Knowledge Management principles, content governance, or change management practices.

Responsibilities

Work assignments are straightforward and of moderate complexity
With direct guidance, responsible for working on basic assignments
Follows standard policies, techniques and practices
Exercises judgement within defined procedures and practices to determine appropriate action. Delivers information and collaborates on problems/issues within defined parameters
Understands professional concepts/standards of own work area, regulations, strategies and operating standards
Makes decisions regarding own work, approach, and priorities
Decisions are made within documented parameters and instruction around professional guidelines and compliance requirements
Seeks new assignments to learn and develop
Regularly contributes useful ideas for own work area/team within defined parameters
Follows direction. Work is closely managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation
Typically receives detailed instructions on work, approach and priorities
Work approach may be reviewed by more senior team members, lead and/or management
Majority of contact is within own function or area and may be customer service oriented
Ensures efficient organizational performance by assisting in gathering, sharing, and storing information.
Assists in the analysis of business processes and gathering of information across an organization to determine the most effective platforms for sharing and storing knowledge.
Provides support in the collection and integration of information, data, and content from departments and functions within the organization.
Helps record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus.
Assists in producing reports and business intelligence for improving processes, products, or services.
Helps in the provision of education and training to end users on front end knowledge management system and reports.
Assists in providing content updates on knowledge management portals or sites.