Hawaii-Associate-Japanese Answering Service

Human Resources – JTB Americas Group of Companies (JTB Americas, JTB Hawaii, JTB Hawaii Travel, JTB USA, MC&A, Tachibana Enterprises, Travel Plaza Transportation) • Honolulu, HI

1d • Remote

About The Position

JTB Hawaii Travel, LLC (JHT) is Hawaii's market leader in innovative entertainment and travel services, evolving from on-the-ground support for inbound Japanese travelers to a full-fledged destination management company (DMC). The Japanese Answering Service department operates as a 24-hour Japanese call center, providing support services to industry partners. This is a remote, full-time position requiring availability for all shifts, days, and nights.

Requirements

• High school diploma or equivalent combination of education and experience.
• More than 1 year of experience in the travel industry or equivalent skills.
• Ability to speak, read, and write in English and Japanese.
• Knowledge of the tour industry, tour movements, and arrangements.
• Understanding of Japanese culture and etiquette.
• Working knowledge of basic computer systems, application programs such as Microsoft Office, email, and standard office equipment.
• Accurate math skills including usage of 10-key calculator, to be able to compute rates, ratios, and percentages.
• Flexible in reacting to challenging situations and able to solve problems and complaints in a professional and timely manner.
• Self-motivated and resourceful; willing to learn and find the resources to complete the job and/or respond to customer inquiries.

Responsibilities

• Assist customers as the Japanese Answering Service client’s service desk by providing information on various inquiries.
• Handle the sale and booking of optional tours and golf activities via telephone, email, and website.
• Use telephone, email, and website platforms to provide customer service and manage bookings for business partners and their customers.
• Upsell and book any additional services.
• Complete daily reports at the end of each call.
• Communicate any situations requiring follow-up to the incoming shift.
• Escalate situations to management, as needed.
• Perform special projects and other miscellaneous duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED