10949 Associate IT Technician

PSEG•Lower Alloways Creek Township, NJ

1d•$59,400 - $89,100•Onsite

About The Position

A technician installs hardware and software for businesses, maintains computer systems and equipment, and diagnoses, troubleshoots, and repairs issues that may interfere with the daily functions of a business. They also provide support to any members of an organization who needs computer-related technical assistance. An IT assistant technician provides technical support to users by installing, configuring, and maintaining hardware and software. They also respond to user requests and ensure systems run optimally. Responsibilities may shift based on strategic goals, emerging technologies, operational requirements, or leadership direction.

Requirements

0-2 years technical experience required with a degree in STEM
4-6 years related technical experience required with out a degree
A valid Real ID or an approved form of alternate documentation is required for this job
Must meet and maintain nuclear requirements for Unescorted Site Access and maintain fitness-for-duty requirements
Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana.
Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles.
Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

Responsibilities

Perform troubleshooting and repairs to address/resolve PC hardware, peripherals, operating system, application software and network connectivity failures; ensure documented incident (INC) records are resolved within committed service levels
Deploy new or reallocated PC hardware, operating system changes and applications as requested; ensure documented request (REQ) tasks are deployed within committed service level
Provide desktop support outside core business hours during refueling outages; ensure documented outage-related incident (INC) records are resolved within committed service levels
Image new and reallocated PCs as needed
Manage model stock of spare PCs, monitors, peripherals and other PC hardware
Perform periodic walk downs and equipment checks for Emergency Planning PC assets and IT systems in preparation for drills and exercises
Respond to PSEG Nuclear client inquiries and provide timely feedback and updates for assigned work
Support participation in the on call schedule; respond to after hours IT incidents and operational needs as assigned
Provide support for video and audio-conferencing systems; ensure reliable performance for meetings, training sessions and plant operational activities
Participate in Emergency Planning (EP) drill scenarios and respond as required; ensure IT systems and PC assets function properly throughout drills