Associate IT Support Engineer

iSoftStone

9d • $35 - $43 • Onsite

About The Position

iSoftStone, Inc. is seeking an Associate IT Support Engineer to join their team in Palo Alto, California. This is a 6-month contract role that will be 100% onsite. Applicants must be authorized to work for ANY employer in the U.S. and sponsorship is not available at this time. iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. They specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone serves many well-known businesses, including 90+ Fortune Global 500 companies.

Requirements

• Two-three+ years of hands-on experience in IT Support, Helpdesk, or Systems Administration.
• Proficiency with troubleshooting Windows and macOS operating systems.
• Solid understanding of foundational networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN configuration).
• Experience managing cloud-based office suites (O365 or Google Workspace).
• Communication: Fluent in English (reading, speaking, and writing) with excellent customer service and problem-solving skills.
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

• Maintain and troubleshoot office network infrastructure (routers, switches, firewalls, Wi-Fi, and VPNs) to ensure stable connectivity.
• Manage basic server environments and administer office collaboration platforms (e.g., Office 365, Google Workspace, Azure AD).
• Act as the primary point of contact for IT issues, providing direct on-site support for office staff.
• Resolve hardware, software, and system access issues in a timely manner.
• Manage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, and account creation/revocation.
• Maintain an accurate inventory of all office IT assets, licenses, and peripherals.
• Coordinate with local Internet Service Providers and external hardware/software vendors for troubleshooting, warranty repairs, and equipment procurement.
• Monitor daily data backup tasks and ensure effective disaster recovery procedures for local systems.
• Enforce basic IT security policies, including endpoint protection, antivirus updates, and operating system patch management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed