Associate IT Support Engineer

iSoftStone

36d • $24 - $30 • Hybrid

About The Position

iSoftStone, Inc. is seeking an Associate IT Support Engineer to join their team in Montreal, Canada. This is a part-time (20 hours per week/4 hours per day) hybrid role. Candidates must reside in the Greater Montreal Area and be willing and able to travel occasionally to Toronto, Vancouver, or other Canadian offices when on-site intervention is necessary. This role also provides remote support coverage for Toronto.

Requirements

• Two to three years of hands-on experience in IT Support, Helpdesk, or Systems Administration.
• Proficient in troubleshooting Windows and macOS operating systems.
• Solid understanding of foundational networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN configuration).
• Experience managing cloud-based office suites (O365 or Google Workspace).
• Fluent in English (written and spoken) with excellent customer service and problem-solving skills.
• Must possess valid legal authorization to work in Canada.
• Desire to work part-time, approximately 4 hours per day (schedule to be negotiated.)
• Willingness to provide remote support coverage for Toronto, ON, and occasionally travel between offices within Canada (Toronto and Vancouver)

Nice To Haves

• Bilingualism in French and English is highly preferred given the Montreal base.

Responsibilities

• Maintain and troubleshoot office network infrastructure (routers, switches, firewalls, Wi-Fi, and VPNs) to ensure stable connectivity.
• Manage basic server environments and administer office collaboration platforms (e.g., Office 365, Google Workspace, Azure AD).
• Act as the primary point of contact for IT issues, providing direct on-site support for Montreal staff and comprehensive remote support for the Toronto team.
• Resolve hardware, software, and system access issues in a timely manner.
• Manage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, and account creation/revocation.
• Maintain an accurate inventory of all office IT assets, licenses, and peripherals.
• Coordinate with local Internet Service Providers (ISPs) and external hardware/software vendors for troubleshooting, warranty repairs, and equipment procurement.
• Monitor daily data backup tasks and ensure effective disaster recovery procedures for local systems.
• Enforce basic IT security policies, including endpoint protection, antivirus updates, and operating system patch management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed