Associate IT Service Center Rep

University of Arkansas System•Little Rock, AR

2d•Remote

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. Under general direction of IT Client Services Management Team, provides first-tier support to end-users for applications and hardware. Identifies incidents which require second-tier support and documents necessary information prior to submitting incidents to second-tier support. May interact with network services, systems administrators, server support, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to troubleshoot and resolve problems. Recommends systems modifications to reduce user problems. Maintains knowledge and technical troubleshooting skills in field of expertise. Please note that this position will typically work from home (remotely) after initial training. Temporary workspaces may be available on campus for short-term need but are not guaranteed. Employee is responsible for following Remote Work Policy 4.4.22.

Requirements

Associate Degree in Information Technology or related field of study with 2 years of experience in IT support functions, PC computer support or other relevant job experience -OR- High School Diploma/GED with 4 years of experience in IT support functions, PC computer support or other relevant job experience
Must have knowledge of Microsoft Products (Word, Excel, PowerPoint, Outlook) as well as Skype and VPN connections.
Ability to work in a team environment.
Excellent written and verbal communication skills.
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Bachelor's degree in information technology or related field of study with 2 years of experience in IT support functions, PC computer support or other relevant job experience.

Responsibilities

Provides first-tier support to end-users for applications and hardware.
Identifies incidents which require second-tier support and documents necessary information prior to submitting incidents to second-tier support.
May interact with network services, systems administrators, server support, and/or applications development to restore service and/or identify and correct core problems.
Simulates or recreates user problems to troubleshoot and resolve problems.
Recommends systems modifications to reduce user problems.
Maintains knowledge and technical troubleshooting skills in field of expertise.