Associate IT Security Analyst

Presbyterian Healthcare Services

3d•Onsite

About The Position

The Associate IT Security Analyst performs daily identity and access administration across supported applications and directory services. Under direct supervision, the analyst provisions, modifies, and inactivates accounts; fulfills approved access requests; troubleshoots routine account and access issues; maintains operational records; and contributes to process improvements. The role follows established security standards, approval requirements, identity-verification practices, confidentiality rules, and least-privilege requirements, escalating complex issues and exceptions as appropriate. The analyst supports access administration across Active Directory, SailPoint ISC, Epic, Citrix, servers, shared folders, and other applications. Duties may include privileged-account support, bulk provisioning, Epic Data Courier activities, software implementation support for low-complexity components, project tasks, testing, documentation, and assistance with internal and external audits. After training and demonstrated competency, the analyst may provide team coverage and participate in the call rotation. The position is based at the Reverend Hugh Cooper Administrative Center in Albuquerque, New Mexico, and works the day shift.

Requirements

Associate degree in a related technical or business area plus 0–2 years of IT experience; three additional years of experience may be substituted in lieu of the degree.
Basic knowledge of information systems.
Knowledge of current theories and practices in identity and access management and information security.
Basic analytical and problem-solving skills, with an understanding of business and systems sufficient to resolve low-complexity access problems.

Responsibilities

Create, modify, disable, and maintain accounts and approved access for employees, contingent workers, providers, students, contractors, and other authorized users.
Process access changes for onboarding, transfers, name changes, terminations, and reinstatements.
Administer approved access across Active Directory, SailPoint ISC, Epic, Citrix, servers, shared folders, and other applications.
Support privileged accounts, bulk provisioning, and Epic Data Courier activities as trained and authorized.
Manage ServiceNow requests and incidents, verify approvals, document actions, and communicate status.
Triage and analyze low-complexity requests; resolve routine account, permissions, password, MFA, and VPN issues or escalate them appropriately.
Follow identity-verification, confidentiality, and least-privilege requirements.
Maintain accurate operational records, procedures, process documentation, and control evidence; provide user-account information for audit efforts.
Escalate access discrepancies, security concerns, complex problems, and exceptions to appropriate resources.
Provide implementation support for low-complexity software components and contribute to new security initiatives and approved access workflows.
Participate in cross-training, knowledge sharing, process improvements, project tasks, and testing.
Provide team coverage and participate in the call rotation or on-call support after appropriate training and competency are achieved.
May train other team members and perform other duties as assigned.