Associate IT Ops Specialist: 2nd Shift Hardware Support

Travelers • Atlanta, GA

2d • Onsite

About The Position

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Provides support surrounding Host, Distributed, Network, Voice technologies or Print Center Operations. The incumbent applies experience and technical expertise to ensure high level of customer service and satisfaction, product quality, and timeliness of product, technical and/or business deliverables. The incumbent has technical background in one of the four disciplines and is proficient in supporting at least one product and/or tool.This position is based full time in our Norcross office.Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.

Requirements

• High school diploma or equivalent.
• Able to work independently.
• 1 year experience in at least one technology, Distributed, Network, Host, and/or Voice.
• Prior technical experience in operations.
• Technical Knowledge: Ability to be proficient in at least one product, tool and/or process in one discipline.
• Able to resolve routine problems with some supervisory direction.
• Value People: Demonstrates a balanced view of own strengths and weaknesses. Leverages strengths and works to improve in or manage areas of weakness. Able to learn and apply new concepts.
• Business Knowledge and Partnership: Has a fundamental working knowledge of both the business area of assignment and how IT impacts specific business areas as it relates to job responsibilities.
• Execution: The individual must be able to initiate solutions to routine technical problems and deficiencies. Must be able to resolve less complex problems in at least one discipline. Escalate problems to management and involve expert technicians when the situation warrants according to established procedures.
• Continuous Improvement Mindset: Presents new ideas to automate manual processes for improving processing integrity and increase environmental stability and reliability.
• Candid Collaboration and Communications: Good written and oral communication skills. Works well in a team environment.
• Speed and Flexibility: Adapts well to changing priorities. Able to complete routine tasks within established timelines.

Nice To Haves

• Position may require a working knowledge of at least one aspect of output processing, printing, assembly, and USPS pre-processing, as well as knowledge of output quality and document integrity control systems.

Responsibilities

• Provides support for at least one product and/or tool in the Host, Distributed, Network, Voice and Printing environments.
• Resolves incidents and issues associated with Host, Distributed, Network, Voice, Tape and/or Output Processing products and/or tools with direction from senior specialists and/or management and escalates incidents/problems when necessary by following established processes and procedures.
• Provides quality customer service to all areas within IT Operations as well as the entire IT organization and business customers.
• Provides technical assistance to senior team members when complex problems and/or issues are escalated.
• Executes changes relating to Host, Distributed, Network, Output Processing or Voice to include product database administration, hardware and software installations, upgrades, removals, reconfigurations, repairs and/or re-cabling.
• Position may be in a 24/7 operation and require alternative work schedules.
• Position may require on-call support.
• Perform other duties as assigned.

Benefits

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees