2nd Shift BTS (IT) Specialist I

Boar's Head Brand•New Castle, IN

4d•Onsite

About The Position

Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical and functional assistance to system users. Performs oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI’s and Performance Metrics. Installs, configures, troubleshoots, and upgrades computer related production equipment, such as labeling equipment, shop floor data collection terminals, hand-held terminals, HMI’s, etc. Provides Tier 1 support and administration of telephony and voicemail systems. Installs and maintains physical equipment, user assignment of extensions, backbone cabling, phone lines, and fax devices. Acts as liaison between equipment vendors and the company. Provides support in the administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the BTS Systems Support Supervisor, BTS Systems Support Manager, and/or Network & Security Team. Implements, Maintains, & Supports any current or future electronic and technical systems, end user computing, or process execution systems, as required. Installs, configures, monitor’s, troubleshoots, and maintains stand-alone/network printers, mobile printers, label printers and/or Multi-Function Devices. Creates, Updates, and maintains Standard Operating Procedures, How to Documents and Work Instructions at the direction and/or request of the BTS Systems Support Supervisor, BTS Systems Support Manager. Reviews documentation for accuracy and integration into Knowledge Management System.

Requirements

H.S. diploma, Technical. Electronic/Computer Training or Certifications
One (1) to three (3) years of experience in a technical supported manufacturing or distribution environment a plus.
Related Help Desk, Desktop, & Network Troubleshooting experience a plus.

Nice To Haves

Two (2) years of college a plus.
A+ Certification a Plus
ITIL Certification a Plus

Responsibilities

Installs or assists in installation of hardware and peripheral components, such as HMI’s/MMI’s, mobile devices, monitors, keyboards, printers, and other similar or related equipment.
Installs/Configures specified software packages, such as operating systems, standard applications that would include but not limited to Microsoft Office Applications Suite, Windows current or future operating systems, proprietary ERP applications, custom applications, etc.
Instructs & Trains users in use of equipment, software, and manuals, including one on one training, and the creation of value added documentation.
Provides additional and continued training as need in support of integrated hardware & software systems.
Performs infrastructure troubleshooting to isolate and diagnose common network or communication related problems.
Upgrades infrastructure hardware and software components as required and at the direction of IT System Support Supervisor, IT System Support Manager, and/or Network & Security Team.
Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks.
Monitor functioning of manufacturing, distribution IT equipment to ensure systems operate in conformance with specifications.
Perform Preventive Maintenance on computers, HMI’s, labeling & printing devices, peripherals, etc.
Support IT Technical Teams & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc..
Administration of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis.
Additional responsibilities as directed by the IT Systems Support Supervisor, BTS Systems Support Manager or Director, IT Systems Support, Service Support, Plant Automation.