C3 Presents - Associate IT Manager

Live Nation Entertainment•Austin, TX

7d•Hybrid

About The Position

The Associate IT Manager supports day-to-day technical operations for local and remote employees across C3 Presents offices, events, festivals, and live production environments. This role works closely with the Senior IT Manager and Live Nation IT teams to provide end-user support, assist IT operations, coordinate vendors, and contribute to technology projects across the organization. The Associate IT Manager will help drive efficient IT support processes, contribute to operational improvements, and lay a key role in supporting employees across both office and event environments. The ideal candidate is organized, customer-focused, technically capable across Mac and Windows environments, adaptable under pressure, and eager to grow their leadership and operational management experience within a fast-paced environment.

Requirements

Experience with supporting Windows and macOS operating systems
Working knowledge of Microsoft 365 Suite (Outlook, Teams, OneDrive, SharePoint, Office applications)
Experience troubleshooting printers, monitors, conference room A/V systems, and general office hardware
Experience with laptop and mobile device setup, deployment, and troubleshooting
Working knowledge of helpdesk ticketing systems and IT asset management practices
Experience supporting Adobe Creative Cloud, Zoom, and other business productivity applications
Experience with basic networking concepts including Wi-Fi, VPN connectivity, and TCP/IP troubleshooting
Strong troubleshooting and problem-solving skills with the ability to manage and prioritize multiple support requests in a fast-paced environment
Excellent customer service and communication skills with a positive, patient, and solutions-oriented approach
Ability to explain technical concepts clearly to non-technical users
Highly organized with strong attention to detail and follow-through
Ability to remain calm, adaptable, and professional in fast-paced or high-pressure environments
Self-motivated team player who works well independently and collaboratively
Flexibility in work hours and availability, especially during festivals, events, and other major operational periods
Willingness and ability to travel as needed
Passion for live music, technology, process optimization, and creating exceptional user experiences

Nice To Haves

At least 2 years’ experience in IT project management preferred
Exposure to endpoint management and device provisioning platforms preferred

Responsibilities

Provide timely and professional technical support to local, remote, and event-based employees, contractors, and vendors
Manage and resolve helpdesk requests while maintaining strong communication and customer service standards
Configure, deploy, maintain, and troubleshoot Mac and Windows computers, mobile devices, printers, conference room technology, and office hardware
Support onboarding and offboarding processes including workstation setup, account provisioning, software access, and asset management
Maintain inventory and lifecycle tracking of company-owned IT equipment and related assets
Partner with Senior IT leadership, Live Nation IT teams, and external vendors to resolve escalated technical issues and support operational initiatives
Administer and maintain Microsoft 365 services and business-critical applications including Outlook, Teams, Adobe Creative Cloud, Oracle products, Zoom, and related platforms
Assist with networking, wireless connectivity, VPN access, A/V systems, and conference room technology
Support IT operations for festivals, events, and remote production environments as needed
Participate in IT projects, system upgrades, security initiatives, and process improvement efforts
Help identify opportunities to improve workflows, support processes, and end-user experience
Provide after-hours and event-based support during major festivals, events, and critical operational periods
Perform additional duties and special projects as assigned