Associate Investigator, Trust and Safety

Peerspace

2d • Remote

About The Position

As an Associate Investigator on the Trust & Safety team, you are the first line of defense in maintaining the integrity of the Peerspace marketplace. You will be responsible for investigating suspicious activity, mitigating financial risk, and ensuring our community remains a safe environment for both hosts and guests. This role requires a blend of analytical thinking, resilience, and a deep commitment to operational excellence.

Requirements

• 1-2 years of experience in Trust & Safety, Risk Operations, or Customer Support.
• Strong analytical skills, high emotional resilience, and the ability to adapt to evolving fraud trends.
• Exceptional written communication skills with a focus on objectivity and clarity.
• Passionate about helping to make the Internet a safer, more trustworthy place
• Maintain a high degree of confidentiality
• Energized by investigating issues
• Have a sense of humor and enjoy working with others

Nice To Haves

• Proficient in Google Sheets
• Proficiency with Stripe and Intercom (or similar CRM/Payment platforms)
• Prior experience using Forter, Sift, or other automated fraud detection tools.
• Experience handling marketplace-specific disputes.

Responsibilities

• Manage high volumes of inquiries within Intercom, providing clear, concise, and professional communication to users with an eye for process improvements
• Review sign-up, login, and transaction fraud triggers, identifying and blocking fraudulent platform behavior
• Conduct investigations to detect suspicious activity, including reviews of identity and payment verification sessions
• Review user content to ensure compliance with community guidelines and our Terms of Service and maintain platform integrity
• Process and manage global data deletion requests
• Research and document complex chargeback disputes

Benefits

• 100% employee coverage of medical, dental and vision insurance
• $500 annual professional development allowance
• Discount on all Peerspace bookings
• Laptop, high res display, and stipend to setup home office
• Monthly cell phone and internet credit
• Coworking membership if needed (in lieu of home office)
• Annual In person all company offsite and team-building events (in Peerspace locations, of course)
• Wellness Days observed company wide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed