Associate International Student Recruiter/Advisor

University of British Columbia•Vancouver, BC

2d•CA$5,526 - CA$7,941

About The Position

To provide effective recruiting and advising services to international (visa) students and Canadian students schooled outside of Canada on behalf of the University, with the goal of encouraging well-qualified students to seek admission to the University's undergraduate degree programs. In support of the International Student Initiative’s (ISI) enterprise-wide mandate to meet the Faculties’ international enrolment targets in undergraduate programs as well as in select other programs that have been identified as strategic initiatives for the University. Advises students with international credentials concerning University admission criteria and specific program requirements for admission at both campuses, UBC Vancouver as well as UBC Okanagan. Plans and executes a wide range of recruiting and advising services in a variety of education, community, and professional settings.

Requirements

Undergraduate degree in a relevant discipline.
Minimum of one to two years of related experience, or an equivalent combination of education and experience
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Nice To Haves

Directly related experience working within a large public post-secondary institution will be a definite asset.
A sound knowledge of University admission criteria, services and resources for international students.
Knowledge of major international secondary educational systems would be an asset, including the British patterned, US, and IB and other school systems.
Lived international experience would be an asset.
Demonstrated ability to communicate effectively orally and in writing and to perform effectively in public-speaking roles.
Ability to exercise sound judgment; a creative and resourceful problem solver
Ability to prioritize and work effectively within tight timelines and competing priorities
Ability to multi-task and pay attention to details that are key to the success or failure of a venture/project.
Excellent interpersonal and diplomacy skills as well as demonstrated ability to work effectively across cultures.
Proficient with MS Office Applications and use of various management information systems; experience working with UBC’s Student Information System
Proficiency in use of UBC’s CRM system Salesforce would be a definite asset
Spanish or an additional language skill is an asset
Ability to travel extensively within the US and internationally as required.
A valid and unrestricted driver’s license.
Preference given in the selection of candidates to Canadian citizens or permanent residents of Canada.

Responsibilities

In consultation with the Manager and Director of Global Recruitment, provides help with planning, organizing, and conducting visits to secondary schools and colleges in the region assigned, to meet with counselors and advise prospective undergraduate students. May involve meeting with prospective visiting students or students intending to transfer to UBC from other post-secondary institutions. May involve carrying out research on new schools to target. Plans and coordinates all aspects of preparation for overseas trips as assigned, to ensure activities are well-organized, efficient and cost-effective. Carries out all international recruiting and advising services in a professional manner.
Prepares and delivers effective presentations to groups large and small, proficiently using multi-media materials and other collateral to support public presentations. Plans and delivers effective group advising sessions in a variety of settings, focusing on studying at UBC in particular but may also present more generally about studying in Canada. Delivers presentations as scheduled for the eRecruitment team and participates in the planning and delivery of other On-Campus recruitment activities targeted to international students and their families or visiting secondary school counselors.
With overall guidance and direction from the Manager and Director, Global Recruitment, plans, organizes and conducts special events such as Applicant Information Sessions or other types of yield events virtually, overseas or on campus, as required. In regard to overseas activities, may liaise with consular or trade commissioners at Canadian Consulates or Embassies abroad. On-campus yield events may involve close collaboration with the domestic recruitment team at UBC.
Conducts appropriate follow-up with contacts made with prospective students and counselors during overseas visits. Evaluates the outcomes of various recruiting activities, preparing post-trip reports in a timely manner, and making recommendations for changes or improvements to the Manager and Director, Global Recruitment. Reports to the Manager and Director, Global Recruitment, on such matters as changes to countries’ educational systems, observations of market trends, competitors’ activities, and identifies emerging international education opportunities for UBC in the region visited.
Advises prospective international students, school counselors, and others on current academic program opportunities at the University, on admission requirements, prerequisite studies required for certain programs, English language proficiency requirements, international student tuition fees, and Canadian study permit requirements. Provides information on housing and other student services available to international students at UBC. Advising takes place at secondary schools, at colleges for college transfer students, or at selected education fairs, as well as with individual students and their parents visiting the UBC campus. Advising also takes place through telephone, electronic mail and web-based correspondence with students, their families and counselors.
Applies in-depth knowledge and understanding of complex requirements and admissions policies, as well as knowledge of foreign credentials, international documentation and different countries’ educational systems, in responding appropriately to inquiries. Provides students seeking admission to the University with a preliminary evaluation of their admissibility or non-admissibility to their choice of program, based on the student’s current level of schooling and course work. Dealing with the latter requires tact, cultural sensitivity and discretion, and includes offering students who do not currently meet UBC admission criteria advice on what they can do to prepare themselves academically for future admission to the University. Conducts follow-up on prospective international students as appropriate.
Conducts a preliminary assessment of an applicants’ English language proficiency on the basis of the applicants’ background and advises applicants on all of the acceptable ways to demonstrate their English language proficiency for admission to UBC. Requires knowledge of international English language proficiency tests and the minimum test scores acceptable to UBC.
Participates in the planning and provision of on-arrival and transition support services for newly admitted international students, including providing students with registration support and advising on course selection, housing applications, and other matters pertaining to their transition to UBC. Liaises with the faculties and with advisors within International Student Development in providing this transitional support.
Provides in-put and feedback to ISI’s Prospective Student Marketing, Communications and Social Media (PSMCSM) team in the development of promotional print and multimedia materials used for recruitment and advising purposes, and engages students in various social media platforms with direction from the PSMCSM team. Identifies key messages or approaches that would be most salient to a particular region or market segment within the region.
Participates in interactive on-line chat and other types of virtual meetings and events with prospective students, applicants and newly admitted students to encourage their interest in UBC.
Works proficiently with the Student Information System, the Client Relationship Management system and other data management systems to obtain information on the status of a student’s inquiry or application for advising purposes. Works proficiently with the Salesforce CRM system to plan school visits, record data obtained from schools, run reports, and communicate with prospects and applicants. Works under the direction of the leadership of the Global Recruitment team to mine data on the progress and origin of applications, and to monitor the yield rates by school and region in terms of applications, eligibilities and registrants, to better inform future activities in a region.
May participate in the hiring, training and supervision of student assistants and clerical support staff. May assist in the training of other new Associate International Student Recruiter/Advisors who join the regional team.
Undertakes other recruitment, advising and program development activities as required, in keeping with the terms of the position. May represent the unit on cross-unit projects or on other University committees as assigned.
Adheres to UBC's policies, particularly UBC's Travel Policy, and policies on safeguarding security of data and electronic devices; adheres to Freedom of Information and Privacy policies with regard to student advising. Exercises sound judgement and follows departmental protocols for travel safety and communication with the home office when abroad, and stewards the University's property and resources responsibly in carrying out recruitment and advising services when at home and on overseas assignments.
Models commitment, a valuing of diversity, respect for others and the work;
Carries out all work duties in an exceedingly professional and ambassadorial manner;
Contributes to a culture that supports innovation, and that identifies new programs and initiatives that will move the university forward towards achieving its international enrolment goals;
Contributes to a team culture that supports integration and collaboration across all of ISI’s functional teams;
Contributes to a team environment that celebrates diversity, builds on strengths found in differences and seeks to encourage growth in all members of the team.