Associate III, Rodeo IT Support

Phillips 66 • Rodeo, CA

5d • $83,900 - $102,520 • Onsite

About The Position

As an Associate III, Rodeo IT Support at the Phillips 66 Rodeo Renewable Energy Complex, you will provide hands-on IT support to ensure reliable, safe, and efficient technology services for site-based operations and office users. This role is ideal for someone who enjoys troubleshooting, working directly with customers, and supporting critical systems in a dynamic industrial environment. This role is based at the Rodeo Renewable Energy Complex and supports the Complex, Midstream and Government Affairs facilities within the region.

Requirements

• Legally authorized to work in the job posting country
• High School Diploma or GED equivalent
• Willing and able to obtain a Transportation Worker Identification Card (TWIC).
• Possess a valid driver's license
• 1 or more years of experience in Information Technology or a related discipline, including troubleshooting Microsoft Windows operating systems
• Intermediate computer skills, including Microsoft Office and basic hardware installation
• Operate company vehicle on site premises and/or public roads
• Willingness to participate in a rotational on call schedule
• Ability to meet physical and safety requirements, including lifting equipment and working in industrial environments

Nice To Haves

• Bachelor’s degree in Management Information Systems, Computer Science, or a related field
• CompTIA A+ certification; CompTIA Security+ is a plus
• Experience supporting IT systems in refining, manufacturing, or industrial environments
• Demonstrated ability to manage multiple tasks, prioritize work, and follow defined procedures
• Strong initiative, accountability, and interest in learning new technologies
• Strong analytical, problem-solving, and customer service skills
• Ability to communicate effectively with business users and IT partners

Responsibilities

• Provide day-to-day technical support for desktops, mobile devices, network connectivity, telecommunications systems, and business applications across the Rodeo site and nearby offices.
• Troubleshoot hardware, software, and system performance issues while maintaining accurate documentation and asset tracking.
• Collaborate with regional and central IT teams to support infrastructure activities, including hardware refreshes and system upgrades.
• Coordinate with vendors and internal partners to resolve incidents and complete work requests while adhering to safety and corporate standards.
• Identify opportunities for process improvements, share best practices, and participate in knowledge-sharing networks.
• Support critical systems through participation in an after-hours on-call rotation as required.

Benefits

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED