Associate II - ECC Enterprise Support (Remote in USA)

ALSAC • Memphis, TN

2d • Remote

About The Position

At ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, every conversation has the power to change a life. As an Associate II - Enterprise Support, you’ll be the voice and heart of St. Jude—building meaningful relationships with donors, volunteers, and supporters across the country. Through phone, email, chat, text, and social media, you’ll help fuel the mission of saving children’s lives and finding cures for childhood cancer and other life-threatening diseases.

Requirements

• A passion for people and purpose.
• 1+ year of experience in customer service, sales, or call center environments.
• Fluency in both English and Spanish (spoken and written) preferred.
• Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media).
• Strong multitasking, time management, and organizational skills.
• Comfort with technology, including Microsoft Office, CRM systems, and social media tools.
• Ability to work independently and as part of a mission-driven team.
• High school diploma or equivalent required.

Responsibilities

• Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation.
• Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones.
• Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience.
• Educate supporters about St. Jude’s impact and inspire deeper engagement through events, campaigns, and giving opportunities.
• Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts.
• Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement.
• Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons.

Benefits

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED