Associate II, Customer and Branch Operations

Chamberlain Group • Long Island, NY

5d • Onsite

About The Position

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, distributes access control and perimeter security products to professional dealers and installers across residential, commercial, and industrial markets. The Associate II, Customer and Branch Operations role supports customers and branch operations through order processing, customer communication, inventory activities, and in-person service. The position requires regular and predictable on-site attendance, work on the assigned shift or schedule, and additional hours as needed. The employee must follow health and safety guidelines, protect confidential information, and maintain professional and technical knowledge.

Requirements

• High school diploma or GED.
• At least 2 years of customer care experience in a manufacturing or distribution environment.
• Excellent communication, organization, and problem-solving skills.
• Strong computer skills.
• Ability to lift up to 50 pounds and push or pull up to 100 pounds.
• Ability to stand, walk, and sit.
• Ability to use hands and fingers to handle or feel.
• Ability to climb or balance, stoop, kneel, bend, crouch, or crawl, and reach with hands and arms.
• Ability to talk or hear.
• Ability to attend work on-site regularly and predictably and work the assigned shift or schedule, as well as additional hours as needed.

Nice To Haves

• Some college or equivalent experience.
• Proficiency in Spanish.

Responsibilities

• Maintain frequent daily telephone contact with internal and external customers regarding product information, needs, and availability.
• Enter and expedite orders according to established processes and procedures, and respond to customer requests.
• Follow up with customers about open orders and provide shipping information.
• Use CRM solutions to initiate and process customer cases and create and maintain reports.
• Initiate and process customer claims and disputes, and direct customer email inquiries to appropriate branch personnel.
• Perform assigned work in accordance with standard work and policies to support safety and quality, including maintaining a clean and safe work environment.
• Assist with inventory tracking, maintenance, and branch restocking.
• Greet will-call customers and ensure their orders are completed promptly.
• Review dealer web orders for special handling requirements related to inventory, location, or shipping instructions.
• Operate a forklift and other branch equipment as required.
• Comply with health and safety guidelines and rules; managers are also responsible for ensuring their teams comply.
• Keep information confidential to protect CPSG’s reputation.
• Maintain professional and technical knowledge through educational workshops, professional publications, personal networks, and participation in professional societies.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• 401(k) contribution, subject to eligibility requirements.
• Eligibility to participate in a short-term incentive plan, subject to applicable plan terms and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED