Associate I, Production Operations

FIS Global • Canton, MA

2d

About The Position

This role focuses on remittance processing and routine production operations, including monitoring workflows, reporting, and basic troubleshooting. Work follows established procedures with clearly defined resolution paths. As experience is gained, responsibilities may expand to include increased ownership of process execution and mentoring opportunities.

Requirements

• Ability to follow established procedures and work in a structured environment.
• Strong attention to detail and accuracy.
• Ability to perform routine, repetitive work consistently.
• Dependable and punctual with strong work ethic.
• Ability to work under close supervision.
• Willingness to work a flexible schedule, including at least one weekend day.
• Ability to communicate clearly and effectively at a basic level.
• High school diploma or equivalent required.

Responsibilities

• Support day‑to‑day production and remittance processing activities.
• Monitor production workflows and ensure work is processed accurately and on time.
• Perform routine, repetitive tasks following standard procedures.
• Complete basic reporting and documentation related to production activities.
• Identify and escalate standard issues using clearly defined resolution paths.
• Perform basic troubleshooting under close supervision.
• Process remittance items using remittance processing machines and related equipment, ensuring accuracy and adherence to established procedures.
• Follow security, quality, and compliance standards at all times.
• Support continuous improvement through consistent execution of processes.
• Perform other related duties as assigned.

Benefits

• Competitive pay and comprehensive benefits
• Career growth and development opportunities within a global fintech organization
• Training and support to build skills and advance within production and operations roles
• A collaborative, inclusive workplace culture
• Tools and resources to support work‑life balance and long‑term success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees