Associate I, Document Services

CardWorks • Woodbury, MN

11d • $17 - $22 • Onsite

About The Position

CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We’re embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer. CardWorks Servicing, LLC provides end- to-end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees. Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses. Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management. This role is primarily responsible for the handling of incoming and outgoing mail, return mail, as well as preparation for our scanning operations by our vendor. Specifically, this role handles the distribution and collection of incoming mail and return mail, preparation, processing and forwarding of outgoing mail and determining, affixing, and recording postage on registered mail/packages, check handling for our Settlement Services department, and other mail room functions as required and as the needs of the company evolve. As an Associate in the mailroom, this position also requires performing administrative and clerical duties inherent in the mail handling process and providing operational and customer support regarding these processes.

Requirements

• High School Diploma or its equivalent education required
• One (1) year of related operations, support, or mailroom experience highly desirable
• One (1) year of credit card or banking industry experience is a plus
• Experience working with computers is required
• Must be able to work under pressure along with solid time management and problem-solving skills
• Keyboarding proficiency
• Familiarity with Windows based computer applications
• Ability to work under pressure; flexibility and willingness to work at a rapid pace
• Ability to understand and carry out oral and written instructions
• Ability to compose simple correspondence
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions
• Ability to multi-task is essential
• Must be able to complete work within required timeframes
• Must problem solve in an effective and efficient manner
• Must demonstrate strong verbal and written communication skills

Responsibilities

• As assigned, tracks incoming mail, return mail, correspondence, checks, etc., and processes incoming/ outgoing overnight packages
• Reviews, sorts, and prepares incoming mail to be forwarded for imaging
• Assists other departments as needed
• Maintains knowledge of current policy and procedure changes and updates, and serves as a resource to clients, and external departments
• Handles the printing, folding, and stuffing for outgoing correspondence to customers
• Processes ad-hoc scanning requests as received by other operational areas
• Performs delivery of mail to appropriate personnel and departments as needed
• Captures and destroys returned cards
• Fulfills special mailing requests as needed from other departments
• Adheres to the regulatory timeframes and controls within the department and business unit
• Other functions and duties as required by management/evolving needs of the department.

Benefits

• Medical, Dental, and Vision
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED