Associate I, BPS Operations Processing
FIS Global•Saint Petersburg, FL
•Onsite
About The Position
This position is part of our larger Chargeback Resolution department which includes our customer service and back-office teams. Aside from a great leadership staff, the fraud/disputes group includes 40+ associates that are well trained with a desire to provide superior customer service. At FIS we believe that our front-line associates are as important as our clients and consumer for whom we provide services and support.
Requirements
- High school diploma or GED
- Prior fraud/dispute chargeback experience.
- Banking/financial experience
- Excellent customer service skills (verbal and written) that foster customer satisfaction.
- Knowledge of processes and procedures that affect credit/debit and pre-paid debit disputes.
- Ability to work independently and in a team environment while maintaining confidentiality.
Nice To Haves
- May be tasked to provide mentoring to less experience associates after mastering skills.
Responsibilities
- Accurately processing and resolving dispute inquiries in a call center environment.
- Handling all aspects of the fraud/disputes process.
- Learn and remain current on Visa/Mastercard, federal and state regulations.
- Review, research and initiates the resolution of fraud/dispute inquiries.
- Follow up on escalated issues with coaching and mentoring to learn appropriate solutions.
- Expand overall knowledge of services.
- Resolving non-posted items, retrieval projects and authorization chargebacks.
Benefits
- Employer sponsored medical, dental and vision coverage
- Paid vacation (3 weeks)
- Sick time (5 days)
- Volunteer time (8 hours)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
