Associate I, BPS Operations Processing
FIS•US FL PIE 11601, FL
•Onsite
About The Position
This position is part of our larger Chargeback Resolution department which includes our customer service and back-office teams. Aside from a great leadership staff, the fraud/disputes group includes 40+ associates that are well trained with a desire to provide superior customer service. At FIS we believe that our front-line associates are as important as our clients and consumer for whom we provide services and support.
Requirements
- High school diploma or GED
- Prior fraud/dispute chargeback experience.
- Banking/financial experience
- Excellent customer service skills (verbal and written) that foster customer satisfaction
- Knowledge of processes and procedures that affect credit/debit and pre-paid debit disputes
- Ability to work independently and in a team environment while maintaining confidentiality
Responsibilities
- Accurately processing and resolving dispute inquiries in a call center environment.
- Handling all aspects of the fraud/disputes process.
- Learn and remain current on Visa/Mastercard, federal and state regulations.
- Review, research and initiates the resolution of fraud/dispute inquiries.
- Follow up on escalated issues with coaching and mentoring to learn appropriate solutions.
- Expand overall knowledge of services.
- Resolving non-posted items, retrieval projects and authorization chargebacks.
- Provide mentoring to less experience associates.
Benefits
- Employer sponsored medical, dental and vision coverage
- Paid vacation (3 weeks)
- Sick time (5 days)
- Volunteer time (8 hours)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
