Associate, HR Operations – Benefit Administration

Travelers • Saint Paul, MN

7d • Onsite

About The Position

The Employee Services Unit (ESU) is a global HR Shared Services center that provides customer support, program design and operational excellence across a diverse spectrum of HR domains: Benefits, Contact Center, Leave of Absence, Learning, Onboarding, Payroll, Staffing, Talent Management, Work Arrangement, and Workforce Data Management. The ESU is a foundational component of the Travelers HR operating model supporting the United States, Canada, United Kingdom, Ireland and various subsidiaries. As a part of the Benefits team, the Associate, HR Operations, gains an understanding and knowledge of Travelers benefit related policies and procedures and utilizes them to ensure that employees have the benefit coverages they elected and that the correct deduction amounts are withheld from the employees paycheck. The duties for this job can include: setting up employee benefits in the system such as health, life, disability insurance, retirement plans, flexible spending accounts etc. in a timely and accurate manner. Monitors annual enrollment processing and makes updates as needed. This position is a trainee role. Complete training for consideration of advancement to the next level.

Requirements

• High school degree or equivalent.
• 1 year of HR or equivalent customer service experience.
• Experience with Workday.
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook.
• Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills.

Nice To Haves

• Bachelor’s Degree in Human Resources or related.

Responsibilities

• Understands and applies concepts of HR policies, practices, and technology to effectively provide guidance and resolutions to internal and external customers.
• Responsible for routine data entry and case support.
• Handles various customer transactions to ensure timely and accurate results (i.e. paycheck, benefits, and HR data).
• Researches, analyzes and resolves issues utilizing various HR technologies and internal reference materials.
• Tracks all inquiries and escalates to other areas across HR to provide resolution as needed.
• Maintains accurate documentation of all questions/concerns from internal and external customers.
• Understands and follows all policies and procedures.
• Perform other duties as assigned.

Benefits

• Health Insurance
• Retirement
• 401(k) contributions matched dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program (Travelers contributes to 401(k) when student loan payments are made).
• Pension Plan (100% funded by Travelers).
• Paid Time Off (minimum of 20 days annually).
• Nine paid company Holidays.
• Wellness Program (tools, discounts, resources, professional counseling services, health coaching).
• Volunteer Encouragement (Matching Gift and Volunteer Rewards program).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED