Associate HR Generalist

JCrew•Asheville, NC

About The Position

This role performs many of the core HR Generalist functions and focuses on operational excellence and consistent execution in HR practices. The ideal candidate will demonstrate strong analytical abilities, sound judgment in handling sensitive matters, and effective management of multiple HR processes. Schedule: Shift assignment varies based on business volume. Flexibility to work across shifts, including occasional schedule changes on short notice, is required.

Requirements

Sound judgment and discretion in handling confidential, sensitive, or complex matters, including knowing when to escalate
Meticulous documentation and record-keeping, with consistent and timely follow-through across multiple concurrent cases and deadlines
Strong analytical and problem-solving skills
Excellent verbal and written communication with employees and leaders across diverse audiences and shifts
Fair and consistent application of policies and procedures
Process-improvement mindset and willingness to adopt new systems, tools, and AI-enabled technology
Self-motivated and proactive, able to prioritize multiple responsibilities independently while seeking guidance on complex matters
Strong customer service orientation and ability to build trusted relationships
Flexibility to work varying shifts as business volume requires

Nice To Haves

Experience with Workday HRIS

Responsibilities

Own end-to-end administration of FMLA, non-occupational medical leave, short-term disability, ADA accommodations and the interactive process, workers' compensation claims, and OSHA-related cases and requirements
Manage cases from intake through closure, including documentation, certification and recertification tracking, employee and manager communication, accommodation discussions, and return-to-work coordination
Serve as a primary point of contact for third-party leave and workers' compensation vendors, ensuring cases progress accurately, efficiently, and compliantly
Escalate matters involving novel legal exposure, litigation risk, or precedent-setting decisions to senior HR leadership; independently manages all other cases, including complex and high-risk situations
Process HR transactions and generate standard reports in Workday while ensuring data accuracy and integrity
Train employees on HRIS self-service features
Support benefits administration
Adopt and use HR technology and AI-enabled tools to streamline processes, reduce manual work, strengthen reporting, and improve data accuracy
Manage full-cycle recruitment for hourly and warehouse positions, from job posting through offer acceptance
Conduct candidate screenings, coordinate interviews, and support offer and pre-employment activities
Facilitate consistent in-person new hire orientation, including required paperwork, I-9 verification, HRIS entry, applicable safety information, and standard operating procedures
Track recruitment activity and metrics to ensure timely, compliant execution
Coordinate training and development activities and maintain HR documentation
Assist with employee engagement, wellness, and recognition programs
Maintain a consistent and accessible HR presence across assigned shifts, building trusted relationships with employees and operational leaders
Conduct fair, objective, and well-documented employee relations conversations and investigations, using sound judgment to identify matters that warrant escalation
Escalate highly complex, sensitive, or high-risk matters to senior HR team members through the appropriate channels