Associate, Hospitality Services

NYU Langone Health • Mineola, NY

11d • Onsite

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering sophisticated diagnostic and therapeutic care across numerous specialties. As a major regional healthcare resource, we are deeply committed to medical education and research, providing a full spectrum of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values, fostering an environment where talented faculty, staff, and students of all identities can thrive. We embrace inclusion, individual skills, ideas, and knowledge. This position leads Hospitality Associates in performing cleaning tasks to maintain a clean and sanitary environment for patients, visitors, and colleagues in patient rooms, offices, hallways, and other assigned areas. The role serves as an escalation point for the on-call manager when needed, providing support rather than directing the workforce.

Requirements

• High School diploma or GED
• In between case cleaning experience required.
• 1-3 yrs experience as a Hospitality Associate required.
• Ability to delegate tasks accordingly.
• Heavy lifting required.
• Ability to work independently.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• Some housekeeping experience preferred.

Responsibilities

• Maintains a clean and safe work environment.
• Notifies the department upon completion of assignments.
• Transport of solid waste to designated locations.
• Transport of certain hazardous/universal wastes from designated hospital locations to the main hospital accumulation area.
• General cleaning of hospital using some materials that may be corrosive, flammable, or toxic in their concentrated form.
• Leads hospitality associates to perform cleaning tasks as assigned.
• Displays a positive team effort.
• Performs daily duties in a safe manner keeping patient needs first.
• Informs manager of any potential problems or unsafe conditions.
• Performs job duties without direct supervision.
• Performs project work as directed.
• Performs isolation cleaning according to procedure.
• Performs discharge cleaning according to procedure.
• Performs housekeeping duties according to procedure.
• Keeps housekeeping cart clean and chemical bottles labeled.
• Act as first point of contact for staff questions and issues.
• Answer and route phone calls, communicate with supervisors or management as needed for emergencies.
• Support staff and ensure they have guidance and resources to perform their duties effectively.
• Document significant events and escalate issues appropriately for follow-up.
• Monitor ongoing tasks (repairs, supply issues) and provide updates to management.
• Ensure overnight procedures are followed and promote a safe, efficient environment.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resources groups for peer support
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED