Associate Health Center Manager (Dental) - Southwest - Adult Dental

El Rio Community Health Center•Tucson, AZ

1d•$34 - $55

About The Position

The Associate Health Center Manager manages administrative, clinical, behavioral health, and dental operations for assigned health centers under El Rio Health’s mission, vision, and cultural beliefs. The role oversees staff and supports high-quality, coordinated health services for a diverse patient population. The manager works with administrative supervision and exercises independent judgment within the position’s scope of authority. The role may also provide nursing services as a Registered Nurse under Arizona State Board of Nursing and El Rio policies and procedures. The position leads day-to-day health center operations, staff performance, quality improvement, compliance, patient service, budgets, staffing, and operational planning. It supports integrated care, community outreach, patient education, and coordination with community agencies and referral resources. Dental-specific work includes coordinating specialty providers, residents, students, and externs; supporting resident programming; and ensuring compliance with dental requirements. The manager may drive a personal or El Rio vehicle for business and participates in community health events and other activities supporting El Rio’s mission.

Requirements

Bachelor’s degree or diploma in nursing from an accredited school, college, or university for the Medical pathway.
Three years of supervisory experience, preferably in a health care setting, for the Medical pathway.
For the Behavioral Health pathway: bachelor’s degree in social work, counseling, psychology, or a related field from an accredited institution.
For the Behavioral Health pathway: three years of management or administrative experience, three years of clinical supervision, and three years of clinical experience in an outpatient behavioral health setting.
Equivalent combinations of education and experience may be considered when directly related to the job’s functions and responsibilities.
Current, unencumbered Registered Nurse license in good standing from the Arizona State Board of Nursing, as applicable.
Valid Arizona driver’s license, acceptable driving record, and required vehicle insurance.
For the Dental pathway: professional certification in program and/or project management from a nationally recognized organization or agency, and dental coding certifications.
Current Basic Life Support (BLS) certification for health care providers from an approved and accredited training program, where applicable.
For the Behavioral Health pathway: Arizona independent-level behavioral health professional license (LCSW or LPC) and/or Licensed Psychologist status.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and the internet.
Ability to read, analyze, and interpret regulatory documents; communicate effectively in writing and verbally; and speak publicly and interact diplomatically with the public.
Ability to apply fractions, percentages, ratios, and proportions to practical situations; knowledge of general and fund accounting and business practices for budget management.
Ability to compile, categorize, formulate, audit, or verify information and data; advanced understanding and navigation of electronic health records.
Ability to prioritize multiple responsibilities, manage projects, programs, and grants, and maintain composure in stressful situations.
Strong organizational, time-management, customer-service, reasoning, decision-making, and people-management skills.
Ability to support patient flow through nursing involvement and business efficiency and to work effectively with people of varied social, cultural, economic, and educational backgrounds.
Successful skills in project, program, and grant management.

Nice To Haves

For the Dental pathway: master’s degree in public health, business administration, social work, or a related field from an accredited college or university.
Experience in an integrated health care system and/or a Federally Qualified Health Center.
Management experience in a union setting.
Bilingual English and Spanish skills, including speaking, reading, and writing.
For the Behavioral Health pathway: master’s degree in social work, counseling, psychology, or a related field from an accredited college or university.

Responsibilities

Identify care gaps in the health center population and develop action plans.
Promote public health and disease prevention through community outreach and technology.
Identify determinants of health related to disparities and develop action plans using health outcome data.
Manage administrative, clinical, behavioral health, and dental operations, programs, projects, and assignments.
Implement continuous quality improvement and use performance data to improve services and operations.
Protect patient and employee confidentiality and ensure HIPAA and corporate compliance; provide staff training on confidentiality.
Lead daily health center operations and supervise staff, productivity, staffing coverage, infection control, and resolution of operational issues.
Identify and monitor Specialty Behavioral Health program risks and ensure risks are addressed.
Maintain compliance with applicable behavioral health laws, regulations, standards, grant requirements, and Medicaid contractor deliverables.
Ensure compliance with the Arizona Dental Practice Act and other applicable accrediting or certifying standards.
Coordinate specialty providers and General AEGD Residents, including scheduling specialty services and training at assigned sites.
Coordinate resident programming with Southwest Clinic.
Approve and coordinate dental residents, students, dental assistant externs, and dental hygienist externs; ensure required training is completed before they provide services.
Develop and implement measurable goals, objectives, policies, and procedures for health center operations.
Monitor stock drugs, vaccines, and clinical inventory.
Develop tactical action plans and collaborate on medical protocols, operations, and fiscal performance.
Serve as an EPM and EHR super user and work with Information Technology on training, error monitoring, and processing corrections.
Support coordinated, integrated health care services and effective relationships that meet customer service expectations.
Coordinate with community agencies and referral resources and identify patient and family education resources.
Monitor patient feedback, address complaints, and plan service improvements.
Ensure legal and regulatory compliance; develop policies and procedures and conduct scheduled and ad hoc patient-chart audits.
Organize staff meetings and prepare communications, reports, and updates for leadership, clients, and funding organizations.
Manage department activities and staff, establish strategic goals, evaluate trends and outcomes, and report on programs and quality initiatives.
Handle complaints, disputes, grievances, and conflicts; establish staff schedules and assignments; communicate expectations; coach, develop, and discipline staff as appropriate.
Collaborate with Human Resources on employee development, hiring, orientation, training, and consistent application of employee and labor policies.
Organize workflows, delegate responsibilities, evaluate subordinate performance, implement productivity standards, resolve operational problems, and maintain reference materials.
Control expenses through budget planning, expenditure scheduling, variance monitoring, and corrective action.
Train and supervise staff in cash handling and ensure compliance with organizational procedures.
Promote cost-effective use of materials, supplies, equipment, and other resources.
Drive a personal or El Rio vehicle for El Rio business, such as travel between work sites.
Maintain professional and technical knowledge, a safe work environment, and a professional role-model presence in the community.
Participate in community events and relevant local, state, and national health care activities; perform other duties as assigned.