Associate Health Center Manager (Dental) - Southwest - Adult Dental

El Rio Health•Tucson, AZ

17h

About The Position

The Associate Health Center Manager manages assigned health center administrative, clinical, behavioral health, and dental operations under the guidance of El Rio Health’s mission, vision, and cultural beliefs. The manager leads staff in delivering high-quality, coordinated, and accessible services to a diverse patient population, and may provide nursing services as a Registered Nurse in accordance with Arizona State Board of Nursing and El Rio policies. The position exercises independent judgment within its assigned authority to resolve operational issues and support effective service delivery. The role oversees daily operations, staffing, quality improvement, regulatory compliance, patient confidentiality, patient experience, budgets, supplies, and staff development. For dental operations, responsibilities include coordinating specialty providers, residents, students, and externs; ensuring required training; and supporting compliance with the Arizona Dental Practice Act. The position also supports community outreach and partnerships, health education, and El Rio’s public health mission. The job requires a valid Arizona driver’s license, acceptable driving record, and required vehicle insurance; driving an El Rio or personal vehicle for business may be required.

Requirements

For the Medical pathway: bachelor’s degree or diploma in Nursing from an accredited school, college, or university.
For the Medical pathway: three years of supervisory experience, preferably in a healthcare setting.
For the Behavioral Health pathway: bachelor’s degree in Social Work, Counseling, Psychology, or a related field from an accredited college or university.
For the Behavioral Health pathway: three years of management or administrative experience in a behavioral health outpatient setting, three years of clinical supervision in such a setting, and three years of clinical experience in such a setting.
Equivalent combinations of education and experience may be considered if directly related to the job’s functions and responsibilities.
For the Medical pathway: current, unencumbered Registered Nurse license in good standing from the Arizona State Board of Nursing.
For the Dental pathway: professional certification in program and/or project management from a nationally recognized organization or agency, and dental coding certifications.
For applicable pathways: current Basic Life Support (BLS) certification for healthcare providers from an approved, accredited training program.
For the Behavioral Health pathway: Arizona independent-level behavioral health professional license (LCSW or LPC) and/or Licensed Psychologist.
Valid Arizona driver’s license, acceptable driving record, and required vehicle insurance.
Ability to read, analyze, and interpret regulatory documents.
Advanced, effective communication and public-speaking skills; ability to communicate professionally in formal and informal settings and respond effectively in writing and verbally to internal and external customers.
Ability to interact diplomatically with the public in a continuous-contact setting and present technical analysis effectively.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and the internet.
Ability to apply fractions, percentages, ratios, and proportions to practical situations; knowledge of general and fund accounting and business practices for budget management.
Ability to compile, categorize, formulate, audit, or verify information and data; advanced understanding of and ability to navigate Electronic Health Records.
Ability to prioritize and manage multiple priorities strategically in a dynamic environment; successful project, program, and grant-management skills.
Ability to support patient flow through nursing involvement and operational efficiency; motivate, develop, and direct staff and identify suitable people for roles.
Use logic and reasoning to evaluate solutions and consider costs and benefits when choosing an appropriate course of action.
Ability to multitask and maintain professional composure in stressful situations; strong organizational and time-management skills.
Ability to work with people from varied social, cultural, economic, and educational backgrounds and provide effective guidance and customer service.
Arizona employees must submit a Level One Fingerprint Clearance card or fingerprint receipt before hire or transfer; the Level One Non-IVP card must be received within 30 days after the hire or transfer date.
Employees must undergo pre-employment drug testing and may be subject to post-accident, reasonable-suspicion, return-to-duty, and follow-up drug and alcohol testing; safety-sensitive classifications apply to positions responsible for others’ safety and welfare.

Nice To Haves

For the Dental pathway: master’s degree in public health, business administration, social work, or a related field from an accredited college or university.
For the Behavioral Health pathway: master’s degree in Social Work, Counseling, Psychology, or a related field from an accredited college or university.
Experience in an integrated clinical, behavioral health, and dental care system and/or a Federally Qualified Health Center.
Management experience in a union setting.
Bilingual English and Spanish skills, including speaking, reading, and writing.

Responsibilities

Identify care gaps in assigned health centers and develop action plans.
Promote public health and disease prevention through community outreach and technology.
Identify health determinants and disparities; develop action plans and track relevant health outcomes.
Manage assigned administrative, clinical, behavioral health, and dental operations, programs, projects, and administrative work.
Implement continuous quality improvement by gathering and assessing data and improving individual, departmental, and service-delivery performance.
Protect patient and employee confidentiality and ensure HIPAA and corporate compliance; provide staff training on confidentiality.
Lead daily health center operations, guide and supervise staff, monitor productivity, manage care and staffing coverage, and resolve operational issues.
Monitor universal precautions and infection-control practices for compliance.
Oversee Specialty Behavioral Health program risks and compliance with applicable laws, regulations, grant requirements, and standards, including timely Medicaid Health Plan Contractor deliverables and Joint Commission requirements.
Ensure dental operations comply with the Arizona Dental Practice Act and applicable accrediting or certifying standards.
Coordinate specialty providers and General AEGD Residents, including scheduling oral surgery, periodontics, orthodontics, and endodontics training at Southwest Clinic and Congress.
Coordinate dental resident and student programs and DA and RDH externs; ensure required policy, procedure, and OSHA training is completed before services are performed.
Develop and implement measurable goals, objectives, policies, procedures, and tactical action plans for health center operations.
Monitor stock drugs, vaccines, and clinical inventory.
Collaborate on medical protocols, clinical, behavioral health, and dental operations, and fiscal performance.
Serve as an EPM and EHR super user and work with Information Technology on training, error monitoring, and processing corrections.
Support coordinated and integrated quality health care; build effective customer-service relationships and coordinate with community agencies and referral resources.
Identify patient and family education resources; monitor patient feedback, engage patients, resolve complaints, and implement service improvements.
Ensure compliance with legal, regulatory, federal, state, local, and organizational requirements; develop policies and procedures and conduct scheduled and ad hoc patient-chart audits.
Organize staff meetings to improve patient service and safe, efficient operations.
Prepare communications, reports, and materials regarding training, progress, program status, goals, and other requested matters.
Set strategic and departmental goals, evaluate activities and outcomes, prepare activity reports, and inform management about program and quality initiatives.
Handle complaints, disputes, grievances, and conflicts; establish staff schedules and assignments.
Communicate job expectations; plan, monitor, coach, develop, and discipline staff as needed; recruit, select, orient, train, and support staff development.
Collaborate with Human Resources on employee development and consistent application of employment and labor-relations policies.
Organize workflow, delegate responsibilities, implement productivity standards, resolve operational problems, maintain reference materials, and administer necessary discipline.
Communicate information to leadership, supervisors, coworkers, and subordinates in appropriate formats.
Manage expenses and budgets by submitting budget information, scheduling expenditures, monitoring variances, and taking corrective action.
Train staff in cash handling and supervise cash-handling processes for policy compliance.
Promote cost-effective use of materials, supplies, equipment, and organizational resources.
Drive a personal vehicle or El Rio vehicle for El Rio business, including travel between work sites.
Maintain professional and healthcare knowledge, a safe work environment, and a professional role-model presence in the community.
Participate in community events and relevant local, state, and national healthcare activities that promote health and El Rio’s services.
Perform other duties as assigned.