Associate Health Center Manager - Southeast - Family Medicine

El Rio Community Health Center•Tucson, AZ

12d•Onsite

About The Position

The Associate Health Center Manager, under the guidance of El Rio Health's mission, vision, and cultural beliefs, manages the administrative and clinical operational activities of assigned health centers. This role involves managing health center staff to deliver high-quality healthcare services to El Rio Health patients, with a commitment to serving a diverse patient population. The Associate Health Center Manager may also provide nursing services as a Registered Nurse, coordinating clinical and non-clinical services in accordance with Arizona State Board of Nursing policies and El Rio Health Center procedures. The position operates under administrative supervision, with discretion and independent judgment in resolving work-related issues and ensuring adherence to standard policies and procedures within their scope of authority. The primary goal is to support El Rio's Mission of providing comprehensive, quality, affordable, and accessible healthcare by successfully performing essential functions that contribute to world-class patient and staff experience, healthier individuals, and positive financial results.

Requirements

Bachelor’s Degree or Diploma in Nursing from an accredited school, college, or university.
Three (3) years of supervisory experience preferably in a healthcare setting.
A current and unencumbered Registered Nurse license in good standing from Arizona State Board of Nursing.
A current certification in Basic Life Support (BLS) for health care providers from an approved and accredited training program.
Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
Reliable transportation that can meet any operational reassignments of the organization during the workday.
If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements.
A valid Arizona driver’s license, acceptable driving record, and required vehicle insurance.
Ability to read, analyze and interpret regulatory documents.
Advanced and effective communication and public speaking skills with the ability to communicate in a professional and effective manner in formal and informal settings.
Ability to interact diplomatically with the public in a continuous public contact setting.
Ability to respond effectively in writing and verbally to internal and external customers.
Ability to present technical analysis effectively in writing and verbally to internal and external customers.
Proficient with MS Office, including Word, Excel, Power Point, Outlook, and the internet.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Knowledge of general and fund accounting and business practices to effectively manage budgets.
Compiles, categorizes, formulates, audits, or verifies information or data.
Advanced understanding and navigation of Electronic Health Records (EHR).
Ability to prioritize and manage multiple priorities in an effective and strategic manner within a dynamic and changing environment.
Successful skills in project, program, and grant-management.
Ability to orchestrate successful patient flow through nursing involvement and business efficiency.
Motivating, developing, and directing people as they work, identifying the best people for the job.
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Considers the relative costs and benefits of potential actions to choose the most appropriate option.
Ability to multi-task and maintain a professional composure in stressful situations.
Excellent organizational and time-management skills.
Ability to interact with persons of various social, cultural, and economic and educational backgrounds for the purpose of providing exceptional guidance and customer service.

Nice To Haves

Master’s Degree in Nursing or a related field from an accredited college or university.
Five (5) years of supervisory experience; preferably in a healthcare environment.
Experience in a Federally Qualified Health Center.
Management experience in a union setting.
Bilingual in English and Spanish with the ability to speak, read and write in both languages.

Responsibilities

Identifies care gaps within the population of own health centers and develops Action plans.
Promotes public health and disease prevention through community outreach and the use of technology.
Identifies determinants of health as it relates to health disparities and develops action plans tracking rates of illness, death, chronic conditions, behaviors, and other types of outcomes.
Manages administrative clinical operational activity, programs or projects, and administrative assignments supporting the Health Center’s operations to ensure the highest standards of excellence.
Implements and maintains a Continuous Quality Improvement approach to all clinical administrative operations, continuously gathering and assessing data for use in improving individual and department performance, as well as contributing to the development of more efficient and effective service delivery.
Ensures patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times.
Assures that all staff members are provided with initial and ongoing training supporting patient confidentiality.
Leads and directs the daily clinical operations of the Health Center, such as providing guidance, leadership, and supervision to a diverse group of health care professionals by fostering an open environment for teamwork and communication.
Ensures a high level of productivity; continually monitoring the service operations of the center.
Manages clinical care, behavioral health operations and staffing coverage; revising and/or reassigning staffing assignments as needed.
Monitors and supervises the use of universal precautions and Infection Control standards to ensure full compliance and adherence with established standards and policy.
Provides guidance and direction in resolving operational issues or problems.
Leads the development and implementation of measureable goals and objectives, as well as policies and procedures for all operational areas of the Health Center.
Monitors and supervises the control of stock drugs, vaccines, and clinical inventory within the Health Center.
Develops and implements tactical action plans that support the goals and objectives of the organization.
Collaborates on the development, implementation, and oversight of medical protocols, clinical operations, and fiscal performance for the Health Center.
Functions as an EPM and EHR super user working closely with Information Technology to ensure that appropriate training, error monitoring, and processing corrections are developed and implemented in a timely and effective manner.
Responsible for the delivery of coordinated and integrated quality health care services for El Rio Health Center patients.
Develops and enhances effective relationships which support and meet the customer service expectations.
Advocates and supports the coordination of services with community agencies and referral resources to meet patient service needs.
Identifies appropriate resources to provide education to patients, their family members on active participation in their health care services.
Monitors patient service feedback; actively engages patients on service experience and quality; receives and resolves patient complaints on service; plans and implements service improvement opportunities.
Possesses a comprehensive knowledge of legal issues related to the operation of the Health Center, ensuring compliance with regulatory agency standards and requirements; develops appropriate policies and procedures to ensure compliance and adherence to legal and regulatory requirements or standards.
Performs scheduled and ad hoc audits of patient charts for quality and compliance adherence.
Assures medical compliance with Federal, State, and El Rio Health Center regulations, policies, procedures, and standards of the Health Center’s operations.
Organizes and facilitates regular staff meetings to discuss methods for improving patient service, as well as safe and efficient operations.
Prepares professional written communications and/or materials, statements, or reports on training activities, progress towards defined goals and objectives, changes in training program status, or any other ad-hoc reports requested for distribution to executive leadership, management, internal/external clients, or external funding agencies or organizations.
Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards for a Health Center Manager and Health Center operations.
Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
Accomplishes department objectives by managing staff; planning and evaluating department activities.
Establishes strategic goals by gathering pertinent business, financial, service and operations information; identifying and evaluating trends and options, chooses a course of action and evaluates outcomes.
Prepares activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
Establishes work schedules and assignments for staff, according to workload, space, and equipment available.
Accomplishes staff results by communicating job expectations; plans, monitors, coaches, develops, and disciplines staff, as necessary.
Collaborates with Human Resources in ensuring employee development, as well as the consistent application and implementation of policy with all employee and labor relations.
Maintains staff by recruiting, selecting, orienting, and training employees; provides personal growth opportunities to staff.
Completes operations by organizing workflow to accomplish established objectives, developing schedules, delegating responsibility, evaluating subordinate performance, implementing productivity standards, resolving operations problems, maintaining reference manuals, and administering necessary discipline.
Provides information to leadership, supervisors, co-workers, and subordinates by telephone, in written form, e-mail or in person as deemed most effective and appropriate.
Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
Provides on-site cash handling training to respective staff members; supervising employee cash handling processing and ensuring compliance with organizational procedures and policies.
Ensures and supports the cost-effective use of materials, supplies, and equipment by ensuring limited waste of all organizational supplies and resources.
Drives personal and/or El Rio Health vehicle for El Rio Health business, e.g., work sites.
Contributes to team effort by accomplishing related results as needed.
Maintains professional, technical, and healthcare knowledge by attending educational workshops and reviewing professional publications.
Maintains a safe and health work environment by establishing and enforcing organization standards and by adhering to legal regulations.
In support of the Mission and Vision of El Rio Health, will at all times represent themselves as a professional role model of El Rio Health serving as a positive informational source for members of the community.
Supports El Rio by participating in community events which promote good health, and which contribute to a broader awareness and understanding of El Rio Health and the many services provided to the community.
Participates in all appropriate health care activities related to El Rio Health on a local, state, and national level to maintain and enhance El Rio’s image with health agencies, professional associations, and the general public.
Performs other duties as assigned.