Associate Health Center Manager - Southeast - Family Medicine

El Rio Health•Tucson, AZ

12d•Onsite

About The Position

The Associate Health Center Manager, under the guidance of El Rio Health's mission, vision, and cultural beliefs, manages the administrative, clinical, and operational activities of assigned health centers. This role involves managing health center staff to deliver high-quality healthcare services to El Rio Health patients, demonstrating a commitment to serving a diverse patient population. The Associate Health Center Manager may also provide nursing services as a Registered Nurse, coordinating clinical and non-clinical services in accordance with state nursing policies and El Rio Health Center's procedures. The position operates under administrative supervision, with discretion and independent judgment in significant matters related to departmental functions and problem resolution, within the scope of authority. The primary goal is to support El Rio’s Mission of providing comprehensive, quality, affordable, and accessible healthcare by successfully performing essential functions that contribute to key results: World Class Experience for staff and patients, Healthier patients and employees, and Positive Financial Results.

Requirements

Bachelor’s Degree or Diploma in Nursing from an accredited school, college, or university.
Three (3) years of supervisory experience preferably in a healthcare setting.
A current and unencumbered Registered Nurse license in good standing from Arizona State Board of Nursing.
A current certification in Basic Life Support (BLS) for health care providers from an approved and accredited training program.
Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
Reliable transportation that can meet any operational reassignments of the organization during the workday.
If driving during work hours: possess a valid driver’s license and be in compliance with Arizona vehicle insurance requirements.
A valid Arizona driver’s license, acceptable driving record, and required vehicle insurance.

Nice To Haves

Master’s Degree in Nursing or a related field from an accredited college or university.
Five (5) years of supervisory experience; preferably in a healthcare environment.
Experience in a Federally Qualified Health Center.
Management experience in a union setting.
Bilingual in English and Spanish with the ability to speak, read and write in both languages.

Responsibilities

Identifies care gaps within the population of own health centers and develops action plans.
Promotes public health and disease prevention through community outreach and technology.
Identifies determinants of health related to health disparities and develops action plans, tracking outcomes.
Manages administrative, clinical, and operational activities, programs, projects, and assignments to ensure high standards of excellence.
Implements and maintains a Continuous Quality Improvement approach, assessing data for performance improvement and service delivery enhancement.
Ensures patient confidentiality by controlling the environment and information disclosure, adhering to HIPAA and corporate compliance.
Assures staff receive initial and ongoing training supporting patient confidentiality.
Leads and directs daily clinical operations, including providing guidance, leadership, and supervision to diverse healthcare professionals, fostering teamwork and communication.
Ensures high productivity by continually monitoring service operations.
Manages clinical care, behavioral health operations, and staffing coverage, revising assignments as needed.
Monitors and supervises the use of universal precautions and Infection Control standards.
Provides guidance and direction in resolving operational issues or problems.
Leads the development and implementation of measurable goals, objectives, policies, and procedures for all operational areas.
Monitors and supervises the control of stock drugs, vaccines, and clinical inventory.
Develops and implements tactical action plans supporting organizational goals.
Collaborates on the development, implementation, and oversight of medical protocols, clinical operations, and fiscal performance.
Functions as an EPM and EHR super user, working with IT for training, error monitoring, and corrections.
Responsible for the delivery of coordinated and integrated quality health care services.
Develops and enhances effective relationships to meet customer service expectations.
Advocates for and supports coordination of services with community agencies and referral resources.
Identifies appropriate resources for patient education on active participation in their healthcare.
Monitors patient service feedback, engages patients on service experience and quality, resolves complaints, and plans service improvements.
Possesses comprehensive knowledge of legal issues related to health center operations, ensuring compliance with regulatory standards and developing policies.
Performs scheduled and ad hoc audits of patient charts for quality and compliance.
Assures medical compliance with Federal, State, and El Rio Health Center regulations, policies, procedures, and standards.
Organizes and facilitates regular staff meetings to discuss service improvement and operational efficiency.
Prepares professional written communications and reports on training, progress, and other requested information for various stakeholders.
Demonstrates understanding and proficiency with Joint Commission Certification (JCC) standards for Health Center Managers and operations.
Maintains a clean, safe, and hygienic work environment in compliance with policies.
Accomplishes department objectives by managing staff, planning, and evaluating activities.
Establishes strategic goals by gathering information, identifying trends, evaluating options, and choosing courses of action.
Prepares activity reports for management on program, service, and quality initiative status.
Handles complaints, settles disputes, resolves grievances, and negotiates with others.
Establishes work schedules and assignments for staff based on workload, space, and equipment.
Accomplishes staff results by communicating expectations, planning, monitoring, coaching, developing, and disciplining staff.
Collaborates with Human Resources on employee development and consistent policy application.
Maintains staff by recruiting, selecting, orienting, and training employees, providing growth opportunities.
Completes operations by organizing workflow, developing schedules, delegating responsibility, evaluating subordinates, implementing productivity standards, resolving operations problems, maintaining reference manuals, and administering discipline.
Provides information to leadership, supervisors, co-workers, and subordinates effectively.
Controls expenses by gathering budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
Provides on-site cash handling training and supervises processing, ensuring compliance.
Ensures and supports cost-effective use of materials, supplies, and equipment.
Drives personal and/or El Rio Health vehicle for business purposes.
Contributes to team effort by accomplishing related results as needed.
Maintains professional, technical, and healthcare knowledge through education and publications.
Maintains a safe and health work environment by establishing and enforcing standards and adhering to regulations.
Represents El Rio Health as a professional role model, serving as a positive informational source.
Supports El Rio by participating in community events promoting good health and awareness.
Participates in appropriate healthcare activities to maintain and enhance El Rio’s image.
Performs other duties as assigned.