Associate Hardware Asset Coordinator

World Wide Technology Healthcare Solutions•Maryland Heights, MO

5d•Onsite

About The Position

This is an in-office position reporting to 701 Fee Fee Road in Maryland Heights, MO - 5 days a week. At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Requirements

Bachelor’s degree or equivalent experience working with hardware
Outstanding customer service and analytical skills
Positive, professional, team player attitude.
Strong work ethic and ability to self-motivate.
Ability to organize and prioritize work in a fast-paced, changing environment.
Functional knowledge of Apple and Windows Operating Systems.
Experience with Microsoft Office products
2+ years’ experience managing hardware assets using management tools (SCCM, ServiceNow, Workspace One, SNOW, Flexera, etc.)
Proven problem-solving and planning skills
Excellent oral/written communication and interpersonal skills
A passion for learning new skills and technology

Responsibilities

Assist in the delivery and setup of hardware
Respond to incoming requests via ServiceNow tickets
Manage and track inventory of assets via ServiceNow
Respond to users regarding equipment recovery tasks (EQRs)
Communicate with manufacturers regarding warranty repair
Recycle and retire equipment following industry best practices
Champion inventory controls and related asset management processes to ensure proper management and accurate data pertaining to the WWT assets
Daily and long-term strategic management of hardware
Define process gaps to ensure accurate hardware information
Work in partnership with other IT teams such as Collaboration and Productivity, End User Computing, Identity & Access Management, and International Service Desk