Associate, GOC Analyst

DoorDash USA•Tempe, AZ

1d•Onsite

About The Position

The Associate, GOC Analyst supports DoorDash’s 24/7 Global Operations Center. This role is responsible for real-time monitoring, incident triage, and operational response to protect DoorDash’s people, assets, and operations. As a frontline operator, you will serve as the first line of defense during emerging incidents—monitoring systems, assessing risk, executing SOPs, and escalating issues quickly and accurately. In addition to core operational response, you will apply foundational analytical skills to validate information, distinguish signal from noise, provide clear operational context that supports timely escalation and informed decision-making. You’ll operate in a high-tempo, follow-the-sun environment where clarity, discipline, and sound judgment are critical to maintaining operational resilience.

Requirements

3+ years in a GSOC, GOC, SOC, or comparable 24/7 operations or incident response environment.
Working knowledge of incident triage, escalation protocols, and operational playbooks.
Ability to assess information quality, identify trends or anomalies, and provide clear operational context during incidents.
Comfort using open-source tools and publicly available information to validate events and support situational awareness (training provided as needed).
Ability to assess risk, prioritize tasks, and act decisively under pressure.
Comfort working across monitoring dashboards, ticketing systems, communication platforms, and basic analytics tools.
Ability to document incidents clearly and communicate effectively with leaders and cross-functional partners.
Proven ability to follow process, maintain attention to detail, and perform consistently across rotating shifts.
Willingness to learn new tools, analytical techniques, and operational best practices within a structured operations environment.
Ability to work rotating shifts as part of a 24/7 global operations model.

Responsibilities

Operate the GOC in Real Time: Monitor dashboards, alerts, inbound reports, and open-source signals to identify security, safety, and operational incidents as they emerge.
Execute Incident Response with Precision: Triage incidents, follow established SOPs, and support incident command activities through accurate documentation, coordination, and information validation.
Maintain Situational Awareness: Track ongoing incidents, relevant global events, and operational conditions to maintain a clear, real-time understanding of risk across shifts and regions.
Apply Foundational Analytical Tradecraft: Conduct initial fact-finding, source validation, and contextual analysis to distinguish signal from noise and support effective escalation.
Support Escalation and Decision-Making: Identify when issues exceed defined thresholds and escalate to the GOC Manager or Risk Intelligence team with clear, structured, and decision-ready information, without owning strategic risk interpretation.
Ensure Seamless Shift Handover: Produce concise shift reports and conduct disciplined handovers that capture incident status, risk context, and outstanding actions.
Contribute to Operational Excellence: Participate in drills, retrospectives, and continuous improvement efforts to strengthen GOC readiness, workflows, and analytical rigor.
Operate Calmly Under Pressure: Demonstrate professionalism, composure, and sound judgment during fast-moving or high-impact incidents.