Associate Global Study Manager

Suvoda•Conshohocken, PA

About The Position

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease. Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question. The Concierge team operates at the intersection of clinical trial operations and participant support, delivering travel and payment services across both the Concierge and Site Driven delivery models. The Study Management group serves as the operational backbone of clinical trial delivery, owning the full lifecycle of assigned studies from onboarding through closeout. The Associate Global Study Manager balances administrative coordination with hands-on, customer-facing study support, acting as an extension of the Global Study Manager in maintaining accurate records, resolving day-to-day requests, and helping ensure studies stay compliant and on track.

Requirements

Bachelor's degree in Business, Healthcare Administration, Health Policy, or a related field preferred; equivalent experience considered;
1–3 years of post-graduate experience, including internships or entry-level project or study coordination work;
Proficiency with common business and reporting software; ability to quickly learn internal systems and platforms;
Strong written and oral communication skills, with good judgment about when and how to escalate customer- or participant-facing issues;
High attention to detail, especially when auditing data or documentation for accuracy;
Strong organizational skills; able to manage multiple recurring tasks and deadlines across a portfolio of studies;
Discretion in handling sensitive information;
Capable of working independently following training, with clearly defined escalation path to senior study management position;
Comfortable operating across a range of digital tools — including Microsoft 365 and emerging AI-assisted technologies — with the adaptability to pick up new systems quickly;
Strong interpersonal instincts — able to build trust with customers and participants alike, and to bring a human touch to what is often a sensitive, high-stakes experience.

Responsibilities

Route incoming correspondence to the appropriate team member for action;
Audit study documentation and shared files for accuracy and adherence to internal procedures;
Prepare recurring internal and customer-facing reports;
Assist in the maintenance of internally stored data;
Support additional administrative and operational needs as assigned, which may include tracking participant transfers between studies, preparing expense-tracking materials, and coordinating region-specific documentation requirements;
Create and maintain study playbooks that internal stakeholders use to stay aligned on study details, requirements, and expectations;
Monitor and help resolve customer- and site-submitted requests for exceptions to standard study terms, escalating to the Global Study Manager as needed;
Review coordinator-submitted activity on a recurring basis to catch and resolve discrepancies;
Audit participant consent documentation on a quarterly basis;
Monitor a shared safety-alert channel for events that could affect participant travel, escalating urgent matters promptly to the appropriate study team members;
Serve as the customer-facing point of contact for a subset of studies requiring dedicated regional support, including coordinator onboarding and exception management for those studies;
Act as a secondary point of contact after Global Study Manager for customer inquiries and day-to-day relationship management;