Associate General Manager

Via•Baton Rouge, LA

18d•$80,000 - $110,000•Onsite

About The Position

As an Associate General Manager on Via’s Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services.

Requirements

Experienced operations manager with a minimum of 4-6 years of experience.
Hold a Bachelor's degree.
Independent self-starter, thriving in fast-paced environments with a high level of responsibility.
Savvy and tactful communicator with the ability to find the right tone in every situation.
Detail-oriented executor, action-oriented, and comfortable operating autonomously.
Experienced and exceptional leader with extensive experience leading support teams.
Flexible and adaptable, able to adapt to change rapidly and make things work on the fly.
Problem solver, always looking for creative solutions and not accepting the status quo.
Based in the Baton Rouge, LA area or willing to relocate.

Responsibilities

Manage the daily onsite operations of our service, ensuring smooth operations for safe, reliable, and accessible transportation.
Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues to ensure continuously excellent and dependable service.
Manage the full employee lifecycle for drivers, including scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.
Manage driver work schedules to ensure the appropriate number of vehicles are in service at any given time to meet demand expectations.
Act as the operational bridge between city partners, drivers, unions, community leaders, and local organizations to help bring the community's goals to life.
Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
Ensure compliance with all relevant federal, state, local, and company policies, procedures, and regulations on service operations.
Lead, coach, and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.