Associate General Manager

Via•Baton Rouge, LA

18d•Onsite

About The Position

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As an Associate General Manager on Via’s Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. There may be a need for early mornings or evenings.

Requirements

Minimum of 4-6 years of operations management experience.
Bachelor's degree.
Independent self-starter, comfortable in fast-paced environments with a high level of responsibility.
Savvy and tactful communicator.
Detail-oriented executor, action-oriented, and thrives operating autonomously.
Experienced and exceptional leader with extensive experience leading support teams.
Flexible and adaptable, able to adapt to change rapidly and make things work on the fly.
Problem solver, always looking for creative solutions.
Based in the Baton Rouge, LA area or willing to relocate.

Responsibilities

Manage the daily onsite operations of our service, ensuring smooth operations for safe, reliable, and accessible transportation.
Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues to ensure excellent and dependable service.
Manage the full employee lifecycle for drivers, including scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.
Manage driver work schedules to ensure adequate vehicle availability to meet demand.
Act as the operational bridge between city partners, drivers, unions, community leaders, and local organizations.
Use data and technology to understand service performance, diagnose problems, and implement solutions to enhance efficiency and rider experience.
Ensure compliance with all relevant federal, state, local, and company policies, procedures, and regulations on service operations.
Lead, coach, and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.