Associate Fraud Mitigation Specialist – Zelle Operations (Temp)

UFCU • Austin, TX

5d • Hybrid

About The Position

This temporary role within the Asset Protection Department is anticipated to begin (TBD) and continue for approximately 2 months. This position is dedicated to the prevention, detection, and investigation of Zelle-related fraud. The primary focus will be real-time monitoring of high-risk transactions, identifying account takeover activity, detecting first-party fraud, and performing case decisioning in Financial Crimes Defender (FCD). This role requires quick decision-making in a fast-paced environment and may include fraud-related responsibilities to support business needs. As Austin’s largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: to provide for the well-being of our Members. We’re proud to focus on people — not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals. Consistently receiving awards as the Top Credit Union and Top Mortgage Company, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other – like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here.

Requirements

• Ability to identify detailed information, cross-reference data, and act accordingly
• Effective written and verbal communication and presentation skills
• Strong working knowledge of Microsoft Office products
• Well-developed analytical skills
• Strong attention to detail and a high level of accuracy
• Ability to handle multiple demands, shifting priorities, and rapid changes and adapting responses and tactics to fit fluid circumstances
• Strong organizational skills with a keen ability to prioritize and multi-task while adhering to and meeting deadlines
• Ability to handle situations with diplomacy, professionalism, integrity and the highest level of confidentiality
• Ability to consider a multitude of data-points and make strong, sound decisions accordingly
• Minimum 3 years of experience in a credit union, bank, or similar financial services environment
• Experience working with cores software systems (e.g., Symitar) and/or digital payment platforms such as Zelle
• High School Diploma or equivalent

Responsibilities

• Monitor and decision high-risk Zelle transactions in real time to mitigate fraud exposure
• Investigate suspected fraud, including scams, account takeovers, mule activity, and first-party abuse
• Review alerts and cases in Financial Crimes Defender (FCD), ensuring accurate documentation and audit-ready case notes
• Take timely action on active fraud events to minimize losses
• Collaborate with internal teams to resolve member-related fraud issues
• Track fraud trends, losses, and prevention outcomes; identify emerging risks
• Provide cross-functional support to Fraud Mitigation team members as needed
• Other related fraud mitigation duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED