Associate, Financial Benefits - Retirement

Justworks•New York, NY

11d•$30 - $39•Remote

About The Position

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Do you love to problem solve issues for customers? Do you enjoy working cross-functionally to manage projects that have a large impact on operational processes? How would you like to be part of a fast growing team with the ability to learn and develop new skills? We’re helping people by providing them a world class benefits experience. Our 401(k) plan is a rapidly growing program at Justworks. Here you’ll have the opportunity to help manage the day-to-day operations, interface with our vendor, and help make a difference on how our program operates.

Requirements

Minimum of 2 years experience in an operations, onboarding role or customer service related field
Knowledge of Excel or equivalent required; SQL knowledge preferred
Strong written and verbal communication skills
Process-driven and technologically savvy
Experience working in a fast-paced, data-driven environment
Ability to work as part of a team
Experience breaking down complex concepts to core details

Nice To Haves

Experience in 401(k) and knowledge of employer-sponsored benefit plans strongly preferred

Responsibilities

Perform day-to-day operations for our 401(k) program as part of Justworks Financial Benefits Programs
Resolve benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs)
Triage incoming issues/inquiries to identify need for engineering intervention and escalate accordingly
Work with third party vendors to resolve escalated issues - enrollment errors, plan set ups, document requests, etc.
Resolve employee and employer level benefit requests such as; new enrollments, plan and amendment set ups, loan setups, etc.
Assist senior team members in building out internal benefit resources (help articles, training decks, etc.)
Develop creative solutions for new issues with assistance from supervisors using available resources and systems
Perform other related duties as assigned