Associate Field Service Technician, PRN

St. Francis Medical Center•Cape Girardeau, MO

19h•Onsite

About The Position

Provides technical support and customer service as part of the Technical Services Team. Troubleshoot and resolve urgent technical issues and responds to help requests in person or by phone. Identifies and escalates complex issues to responsible teams and management. Compiles daily or weekly issues log for management. Installs and repairs computer hardware and software, cleans computers, and runs diagnostic programs. Writes user manuals. Monitors and maintains the organizational computer system's daily performance. Maintains the Knowledge Base in the Service Management ticket system. Other duties as assigned.

Requirements

High School Diploma or GED

Nice To Haves

CompTIA A+ or comparable certification
Experience as an IT Technician or related IT field

Responsibilities

Provides technical support and customer service as part of the Technical Services Team.
Troubleshoot and resolve urgent technical issues and responds to help requests in person or by phone.
Identifies and escalates complex issues to responsible teams and management.
Compiles daily or weekly issues log for management.
Installs and repairs computer hardware and software, cleans computers, and runs diagnostic programs.
Writes user manuals.
Monitors and maintains the organizational computer system's daily performance.
Maintains the Knowledge Base in the Service Management ticket system.
Other duties as assigned.

Benefits

Comprehensive and affordable health coverage including medical, prescription, dental and vision
Saint Francis Medical Services Discount
Earned Time Off (ETO)
Retirement benefits including SFHS immediate matching
Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
Benefit Support through Health Advocate
Employee Assistance Program
Flexible Spending Accounts
Identity Theft Protection
Pet Insurance
Earned Wage Access