Associate Field Service Technician, PRN
About The Position
The Associate Field Service Technician provides technical support and customer service as part of the Technical Services Team. This role involves troubleshooting and resolving urgent technical issues, responding to help requests in person or by phone, and identifying and escalating complex issues to responsible teams and management. Responsibilities also include compiling daily or weekly issues logs, installing and repairing computer hardware and software, cleaning computers, running diagnostic programs, writing user manuals, and monitoring and maintaining the organizational computer system's daily performance. The technician is also responsible for maintaining the Knowledge Base in the Service Management ticket system. Saint Francis Healthcare System, established in 1875, is a leading healthcare system serving over 715,000 people across five states. It operates a 306-bed Medical Center with nearly 3,000 team members and over 300 providers, offering more than 50 specialties, including the region’s only Level III Emergency and Trauma Center and southeast Missouri’s first Level III NICU. The system's employed physician group, Saint Francis Medical Partners, supports over 40 outreach clinics. Saint Francis is a Catholic healing ministry committed to compassion, dignity, and service, with a mission to provide healing, wellness, quality, and love inspired by faith in Jesus Christ.
Requirements
- High School Diploma or GED
Nice To Haves
- CompTIA A+ or comparable certification
- Experience as an IT Technician or related IT field
Responsibilities
- Provides technical support and customer service as part of the Technical Services Team.
- Troubleshoot and resolve urgent technical issues.
- Responds to help requests in person or by phone.
- Identifies and escalates complex issues to responsible teams and management.
- Compiles daily or weekly issues log for management.
- Installs and repairs computer hardware and software.
- Cleans computers.
- Runs diagnostic programs.
- Writes user manuals.
- Monitors and maintains the organizational computer system's daily performance.
- Maintains the Knowledge Base in the Service Management ticket system.
- Other duties as assigned.
Benefits
- Comprehensive and affordable health coverage including medical, prescription, dental and vision - available on the first of the month after hire date
- Saint Francis Medical Services Discount
- Earned Time Off (ETO) based on relevant years of work history. ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibility
- Retirement benefits including SFHS immediate matching
- Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
- Benefit Support through Health Advocate
- Employee Assistance Program
- Flexible Spending Accounts
- Identity Theft Protection
- Pet Insurance
- Earned Wage Access
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
