Associate Field Service Technician
About The Position
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Its portfolio includes industrial circuit breakers, low-voltage systems, motor-starting applications, safety devices, and energy-efficient UPS solutions, as well as an energy management platform designed to help organizations save energy and reduce CO2 emissions. The Associate Field Service Technician works remotely, with selected candidates located in Illinois, and reports to the Service Team Leader. The role performs customer-site field service, including troubleshooting, installation, commissioning, maintenance, repairs, upgrades, retrofits, and replacement services. It also involves supporting customer satisfaction, identifying equipment and product improvements, and following safety and environmental practices.
Requirements
- Certificate in Skilled Trades; an electrical and electronics certificate is preferred.
- OSHA 30 certification is required.
- Ability to communicate information in writing and verbally to varying levels within the organization.
- Ability to use Microsoft Office products.
- Advanced ability to stay organized and meet deadlines on administrative duties.
- Works with speed and ownership until the job is complete.
- Must already have work authorization that permits employment with ABB in the United States.
Nice To Haves
- Electrical and electronics certificate.
- Ability to project manage using MS Project or Excel.
Responsibilities
- Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
- Perform field service tasks, identify technical issues, and conduct certified on-site troubleshooting.
- Prepare material lists for service activities and ensure materials, parts, and equipment meet quality standards and are available.
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
- Build and maintain positive customer relationships to enhance satisfaction.
- Identify potential new sales opportunities while addressing customer needs, and communicate them internally.
- Identify potential equipment failures early and recommend corrective actions.
- Identify and suggest product and quality improvements.
- Recommend operational and customer-service improvements to management.
- Follow safety protocols and maintain safe work and environmental practices.
- Promptly report unsafe practices and incidents.
Benefits
- Choice of two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
- Choice of two dental plan options: Core and Core Plus.
- Vision benefit.
- Company-paid life insurance equal to two times base pay.
- Company-paid AD&D equal to one times base pay.
- Voluntary life and AD&D coverage, employee-paid up to maximums.
- Company-paid short-term disability for up to 26 weeks.
- Company-paid long-term disability at 60% of pay, with an option to increase coverage to 66 2/3% of pay.
- Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
- Parental leave for up to six weeks.
- Employee Assistance Program.
- Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility and adoption.
- Employee discount program.
- 401(k) Savings Plan with company contributions.
- Employee Stock Acquisition Plan (ESAP).
- 11 paid holidays.
- Vacation based on years of service for hourly and non-exempt positions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
