Associate Field Service Technician

ABB•Usa, IL

17d•Remote

About The Position

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Its portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, safety devices, and UPS solutions. The Division’s ABB Ability™ Energy Manager platform helps organizations save energy and reduce CO2 emissions. The Associate Field Service Technician works remotely, with selected candidates located in Illinois, and reports to the Service Team Leader. The role works on-site with customers to identify operational improvements and resolve technical issues. It performs field service activities across equipment installation, commissioning, maintenance, repair, upgrades, and replacement, while supporting customer satisfaction, safety, and service quality.

Requirements

Certificate in Skilled Trades; an electrical and electronics certificate is preferred.
OSHA 30 certification is required.
Ability to communicate information in writing and verbally to varying levels within the organization.
Ability to use Microsoft Office products.
Advanced ability to stay organized and meet deadlines on administrative duties.
Works with speed and ownership until the job is complete.
Must already have work authorization permitting employment with ABB in the United States.

Nice To Haves

Electrical and electronics certificate preferred.
Ability to project manage using MS Project or Excel preferred.

Responsibilities

Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
Prepare material lists for service activities and ensure materials, parts, and equipment meet quality standards and are available.
Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
Build and maintain positive customer relationships to enhance satisfaction.
Identify potential new sales opportunities while addressing customer needs, and communicate them internally.
Identify potential equipment failures early and recommend corrective actions.
Identify and suggest product and quality improvements.
Provide recommendations to management for improving operations and customer service.
Follow safety protocols and maintain safe work and environmental practices.
Report unsafe practices and incidents promptly.

Benefits

Choice between two medical plan options: Copay PPO or High Deductible Plan with a Health Savings Account.
Choice between Core and Core Plus dental plans.
Vision benefit.
Company-paid life insurance (2X base pay).
Company-paid AD&D (1X base pay).
Voluntary life and AD&D coverage, employee-paid.
Company-paid short-term disability for up to 26 weeks.
Company-paid long-term disability at 60% of pay, with an option to buy up to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave of up to 6 weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions.