Associate Field Service Technician - Nashville, TN

Stryker•Nashville, TN

3d•Onsite

About The Position

As an Associate Field Service Technician at Stryker Communications, you will play a key role in supporting healthcare customers by servicing and troubleshooting Stryker Communications' advanced technology solutions. Working throughout your assigned territory, you'll partner directly with hospital staff to diagnose issues, perform repairs, and ensure critical equipment is operating reliably. This position offers the opportunity to work with a diverse portfolio of technologies, including operating room integration systems, surgical lighting, networking infrastructure, equipment management systems, and surgical tables. Success in this role requires strong technical aptitude, problem-solving skills, attention to detail, and a commitment to delivering an exceptional customer experience. If you enjoy hands-on technical work, building customer relationships, and making a direct impact in healthcare environments, this role offers an exciting opportunity to grow your career with a global leader in medical technology.

Requirements

2 years of installation or production line experience with Stryker Communications or 2-3 years industry experience with relevant field service experience
High School Diploma or GED required
Effective interpersonal and communication skills
Must be able to communicate effectively with surgeons, hospital staff, nurses and biomedical personnel
Ability to prioritize issues
Computer literate
Functional with Microsoft Office including Excel, and Word
Ability to learn new systems and technologies quickly
Basic electronic and mechanical aptitude
Skilled at cable termination of all standard digital and analog industry connectors
Knowledge of video, audio and data communications systems
Knowledge of OR etiquette and basic hospital procedure
Valid driver's license
United States of America

Responsibilities

Will work independently with guidance and tasking from Team Lead and/or RISM
Follows written procedures for troubleshooting and maintenance of mechanical electrical and electronic systems
Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved
Interacts with Operations and R&D to solve complex issues
Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting
Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department
May conduct training for new hire personnel and on site hospital bio medical and nursing staff
Interacts with customers with regard to post market surveillance activities
Responsible for staying current with all Compliance Wire training with none past due
Other duties as assigned by manager
Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met
Able to routinely make a decision which may affect immediate operation and have a company-wide impact