Seasonal

Paradies Lagardère•Cleveland, OH

32d•Onsite

About The Position

Are you ready to uncork a career full of flavor, fun, and fantastic memories? Do you thrive in fast-paced exciting environments while being provided with the opportunity to build your wine knowledge and skill set? Vino Volo is a vibrant and thriving airport wine bar in search of an enthusiastic, knowledgeable, and charismatic individual to join our dynamic team. Vino Volo Wine Bar is currently hiring Part Time Wine Staff for our busy Cleveland Airport location. This position is an excellent steppingstone for those looking for career growth and advancement in the wine industry. POSITION SUMMARY: We are seeking experienced servers with a passion for wine and service. Customer service is a cornerstone of Vino Volo's strategy, and the company invests heavily in training staff through our own development program. Team members work together to maintain all aspects of restaurant and sales performance including back-of-house duties. The intense working environment is well-suited to ambitious career-minded individuals seeking to develop themselves through hard work. Work experience should include one or more years as a server in a well-respected full- service beverage-focused restaurant, wine bar, or equivalent position in the hospitality industry. Full Time applicants must have a reliable form of transportation to the airport, along with open availability for scheduling. Vino Volo ~ A Paradies Lagardère company is an award-winning and innovative Airport Concessionaire. Vino Volo (Italian for "wine flight") is an innovative, high-end wine bar, and retail concept operating on the secured side of airport terminals around the continent. We encourage airline travelers to 'Discover Great Wines' with themed tasting flights, glass offerings, along with food pairings. We provide a comfortable relaxing atmosphere for our guests hosted by our extensively trained staff who round out Vino Volo's award- winning guest experience.

Requirements

A team player mentality, ready to work alongside a fantastic group of individuals who share your love for wine.
Skilled at and enjoys delivering excellent customer service
Highly responsible and dependable
Experienced with and proficient in using retail point-of-sale systems
Successfully passing required TSA screening and background check
21 years of age or older (must be able to taste and evaluate product)
Able to work overtime or late into the evening in the event of flight delays.
Able to carry and balance a flight of wine
Able to push, pull, lift and/or carry up to 50 pounds

Nice To Haves

Previous experience in a wine-related role is a plus, but a genuine enthusiasm to learn is equally valued.
Enthusiasm for wines and a desire to learn more about wines

Responsibilities

Must love and take care of guests!
Must have a passion for guest service.
Exceed First Class Service standards and behavior with every guest, business partner, and peers.
Treat guest and peers in accordance with the core values of the company
Warmly greet and acknowledge guests promptly.
Present the menu, answers questions, and makes suggestions regarding wine, food, and service.
Engage with guests in a friendly and professional manner. Create a lasting first and last impression.
Responsible for wine knowledge including, but not limited to flavor profiles and talking points of current list along with our pricing guidelines
Actively up-sell guests on food, wine, and merchandise to enhance their experience
Totals bill accurately and accept payment following established guidelines.
Process all point-of-sale transactions in a quick, efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
Know all specials and back-bar offerings
Build guest loyalty and enhance selling skills through the use of available training materials.
Collaborates with fellow employees and management to ensure that all guests have the best experience possible.
Following our service standards which requires having a positive attitude and the ability to work well under pressure with staff.
As an Associate, we expect that you assume the role of a salesperson with a commitment to upsell, increase check average, compete in sales incentives, and promote the brand.
Maintain a clean organized work environment
Support other areas of the bar as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
Responds appropriately to guest concerns.
Complete all side work duties which may include sweeping and mopping.
Enthusiastically supports decisions once they have been made by management.
Maintain current adult beverage certification. Ensure responsible service of alcohol.
Accountable for compliance with all local, state, federal laws, and regulations including those relating to food safety.
Preparing food and delivering to guests
Other duties as assigned.