Associate Executive Director

The Moorings Park Institute Incorporated•Naples, FL

3d•Onsite

About The Position

Moorings Park is seeking an Associate Executive Director to join their leadership team. This role is a strategic business leader for community operations, focusing on Campus Life and Resident Services, and will collaborate with Assisted Living Administration for transitions. The position supports resident needs, monitors satisfaction, and develops positive relations, demonstrating a commitment to excellence. The Associate Executive Director will oversee all aspects of community operations and administration, collaborating with senior leadership to meet company objectives. This role serves as the primary contact for independent living residents and the main problem-solver for resident concerns.

Requirements

Excellent oral and written communication skills in the English language required
Minimum of a bachelor’s degree in a related field combined with professional experience that focuses on premier hospitality settings including hotels, clubs, resorts, and retirement living.
Minimum of 4 years’ experience as an assistant director, director, senior manager, or executive support position; working in operations, sales/marketing or resident services.

Responsibilities

Facilitate integration and coordination of wellness programs, campus life, and resident advocacy functions throughout campus independent living.
Provide functional programs for independent living residents that promote all aspects of wellness.
Work with direct reports to develop and implement departmental strategies and manage the implementation of the brand service strategy and brand initiatives.
Work closely with other departments establishing reciprocal communication and a continuum of related services.
Provide leadership and oversight to Moorings Park’s multiple dining venues, ensuring a high level of satisfaction.
Liaison with and manage dining contractual agreements with out-sourced companies.
Provide leadership and oversight to all administrative front desk operations in independent living.
Develop and implement a highly informative welcoming and orientation programming for new residents.
Chair the independent living Life Care Committee, staying abreast of all at-risk IL residents.
Work closely with Directors of Chateau and Orchid Terrace for transitioning residents to a more supportive environment when necessary.
Acquire baseline information on independent living resident satisfaction.
Establish a tracking system that documents quarterly and annual measurements of effectiveness.
Drive resident satisfaction using adopted experience management programs, tools and systems.
Lead community efforts in elevating satisfaction in all venues as well as establishing improvement processes.
Act as predominant author for all community and corporate wide communication to residents and staff, including memorandum, letters, policies and procedures and handbooks.
Grow revenues and maximize the financial performance of those departments reporting to this position.
Develop and promote independent living resident support programs that foster independence, dignity and participation.
Liaison directly with and guide resident committees; specifically, wellness, campus life, dining and welcoming.
Assists in recruiting, selecting, and training of competent personnel to ensure that department staffing is adequate.